TANGELA HALL

• Managed 70+ complex workers' compensation claims daily, coordinating care across multi-disciplinary provider networks.
• Managed complex claims for Colorado's largest workers' compensation carrier, ensuring comprehensive care coordination and support for injured workers.
• Advocated for injured workers by partnering with healthcare teams on individualized treatment plan development and implementation.
• Monitored treatment plans and organized follow-up appointments for injured workers, facilitating timely access to necessary medical services.
• Coordinated utilization review processes to ensure evidence-based, cost-effective treatment approvals.
• Collaborated with claims personnel and stakeholders to resolve medical and claims issues expeditiously, reducing claim duration and costs.
• Leveraged AI-powered platforms and predictive analytics to streamline documentation, identify high-risk cases early, and accelerate prior authorization workflows.

• Provided comprehensive case management for auto and workers' compensation clients with diverse injuries including TBI, SCI, orthopedic, and mental health conditions.
• Performed nursing assessments and coordinated care across provider networks while communicating patient status changes to physicians.
• Scheduled and coordinated assessments, appointments, and care meetings to ensure comprehensive support for assigned clients.
• Coordinated discharge planning activities and arranged post-discharge follow-up appointments to facilitate smooth transitions for patients.

• Administered chemotherapy, biotherapy, blood products, and parenteral infusions in outpatient oncology setting, monitoring patients for adverse reactions and side effects to ensure safe treatment.
• Managed complex symptom profiles including pain, nausea, myelosuppression, and nutritional deficits in collaboration with oncologists to optimize patient care.
• Assessed oncology patients at outpatient cancer research center.
• Coordinated care with physicians and research team to streamline treatment protocols and enhance patient outcomes.

• Administered parenteral fluids, pharmacological agents, and blood components including Immunoglobulin, Steroids, Chemotherapy, and Narcotics.
• Maintained expert proficiency in vascular access device management (Med Ports, Hickman, Broviac, PICCs) and infection control protocols.
• Monitored vital signs and observed reactions during infusion procedures.
• Coordinated care with physicians, pharmacists, and clinic staff.
• Prepared infusion supplies and verified orders for COMPLETE INFUSION SERVICES visits.

• Provided skilled home care nursing and disease management education for multi-patient caseload, ensuring compliance with insurance reimbursement and Joint Commission standards.
• Monitored vital signs, administered injections, and provided assistance with medical procedures.
• Coordinated interdisciplinary care with therapists, social workers, and family caregivers to enhance patient outcomes.
• Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
• Assessed, planned, implemented and evaluated nursing care for assigned patients.
• Utilized critical thinking skills to assess clinical situations quickly and accurately.
• Provided wound care using infection control and safety protocols.
• Delivered education to patients and families on recovery processes, medication management, and self-care strategies.
• Performed home assessments for postpartum mothers and their babies to monitor recovery and provide support.

• Promoted cardiovascular and GI therapeutics (Nexium, Toradol, Interferon, Versed) across assigned territory; ranked Top 10% nationally with consistent 100%+ goal attainment.
• Presented products utilizing approved clinical and brand messaging to effectively communicate value and drive adoption among healthcare providers.
• Coordinated office visits to enhance provider engagement and followed up with customers to strengthen relationships and support ongoing engagement.
• Established relationships with healthcare providers and office managers.
• Recognized as 1999 Regional Rookie of the Year and 2000 District Representative of the Year for outstanding sales performance and contribution to team success.

Managed territory sales strategy for Hoffman-LaRoche pharmaceutical products.

• Analyzed market trends, competitive landscape, pricing strategies, customer needs and preferences to develop actionable sales plans.
• Planned territory coverage using CRM tools and sales data.
• Monitored competitor activity and adjusted territory sales approach.
• Coordinated product presentations with medical and market access teams.

• Coordinated patient assignments and staffing coverage across hospital nursing teams.
• Assessed patient conditions and prioritized urgent care needs.
• Monitored medication administration and patient safety protocols.
• Responded to emergencies and supported rapid clinical interventions.
• Served as a preceptor for new nurses by providing orientation to unit policies and procedures, coaching on clinical skills, and mentoring on professional development issues.

• Provided compassionate bedside nursing care to diverse patient population in fast-paced hospital environment.
• Provided postpartum, antepartum, C-section, gynecological, and newborn care; recipient of the Nursing Excellence in Education and Nursing Stewardship Awards.
• Assessed oncology infusion patients before treatment and reviewed symptoms, allergies, and vital signs.
• Administered and monitored chemotherapy regimens, biotherapy agents, supportive care medications, hydration therapy and blood products through peripheral and central lines following provider orders and protocols.
• Educated patients on infusion care, side effects, and follow-up instructions to ensure understanding and safe recovery post-discharge.
• Prepared and organized medical equipment and tools to support physician during patient examinations and treatments.
• Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
• Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.