Gail Wingert
Capitola,CA
Summary
Compassionate Charge Nurse with 26 years of extensive experience in patient care and advocacy across various healthcare settings, including acute care, residential, and partial hospitalization units. Adept at meticulous charting, proficient management of patient intake and discharges, and vigilant monitoring of care plans. Proven track record of implementing and promoting effective policies and protocols to achieve core measures and enhance overall patient outcomes. Skilled in developing and maintaining strong patient relationships, fostering trust, and facilitating successful treatment outcomes. A dedicated nursing professional with a robust foundation of medical knowledge and expertise in emergency and trauma room settings. Specialized in managing cases related to substance use and mental health disorders in residential and partial hospitalization programs, with a particular focus on case management for U.S. Veterans coping with PTSD and various other disorders.
Overview
26
26
years of professional experience
Work History
LVN, Medical Case Manager, PHP
The Camp Recovery Center
07.2011 - 10.2023
- Documented medications administered, treatments, and patient procedures performed in appropriate records according to privacy requirements.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Interacted smoothly with patients and loved ones, updated on care plans and advocated for needs.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Collaborated with various healthcare professionals to determine specific and individualized care plan based on goals and long-term health.
- Documented information in patients' electronic medical record, relaying information to clinicians and care providers to facilitate continuity of care.
- Monitored nursing care, patient assessment processes, and treatment implementations.
- Implemented quality patient care techniques to align with safety, health, and organizational regulations.
- Supervised patient admissions and discharges from hospital to home care, rehabilitative facility, or self-care.
- Worked with patients diagnosed with chronic obstructive pulmonary disease (COPD), asthma, congestive heart failure (CHF), cerebrovascular accidents (CVA), diabetes or sepsis to asses needs and determine best options for care.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Collaborated with other healthcare professionals to provide quality patient care.
- Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.
- Developed and maintained close relationships with patients and families to facilitate smooth communications, provide encouragement and build trust.
- Assisted in development and implementation of new policies and procedures to improve healthcare quality.
- Administered medications and injections to patients.
- Monitored patient health conditions to report changes to assigned physician.
- Delivered emotional support to patients and families during challenging times.
- Reviewed patient history to verify conditions and current medications.
- Responded to patient requests with appropriate clinical and personal assistance.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Provided patient education on health care issues and prescribed medications.
- Evaluated patient histories, complaints, and current symptoms.
- Took samples to complete diagnostic and routine assessment tests.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
- Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.
- Coordinated patient transfers to other facilities.
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms, and mailing monthly invoice statements to patients.
- Educated patients and family members about medical conditions and mental health, medications, treatments and preventive measures.
- Assessed patients' physical and mental status by analyzing complaints and symptoms.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
- Developed and modified patient care plans and assisted interdisciplinary team in identifying client needs and goals to determine priorities of care.
- Educated patients and caregivers on healthcare protocols and processes.
- Analyzed patient responses to medications, therapies and variances in plans of care.
- Gathered and recorded patient health information and data to assess, identify and manage characteristics that affect care outcome.
- Implemented aspects of patient care under physician orders and sought clarification when needed to promote safety, quality and cost-efficient care.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Led and mentored newly licensed nurses and EMTs to develop professional expertise
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information
- Recorded details regarding therapies to keep patient charts updated
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems
- Performed triage on incoming patients and determined severity of injuries and illnesses
- Equipped patients with tools and knowledge needed for speedy and sustained recovery
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability
- Educated patients and family members about medical conditions and mental health, medications, treatments and preventive measures
- Assessed patients' physical and mental status by analyzing complaints and symptoms
- Determined patient risk by utilizing subjective and objective data obtained through patient interaction
- Performed frequent ongoing assessments of patients' status to address changes
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies
- Managed patients recovering from medical or surgical procedures
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care
- Provided skilled, timely and level-headed emergency response to critically-ill patients
- Led and mentored newly licensed nurses and EMTs to develop professional expertise
LVN, Emergency Room
Kaiser Hospital
05.1999 - 12.2009
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
- Remained calm and productive during life-threatening situations to maximize positive outcomes
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols
- Monitored vital signs, conducted physical assessments and evaluated laboratory results for strategic care planning
- Updated patient charts with data such as medications to keep records current and support accurate treatments
- Answered codes quickly and orchestrated efficient, skilled medical care
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma
- Educated family members and caregivers on patient care instructions
- Administered different therapies and medications in line with physician orders and treatment plan
- Kept optimal supply levels in treatment rooms, triage, and other areas to meet typical patient loads
- Coached and mentored junior staff to uplift department capabilities
- Evaluated patient histories, complaints, and current symptoms
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches
- Managed patients recovering from medical or surgical procedures
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission
- Recorded details regarding therapies to keep patient charts updated
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems
- Performed triage on incoming patients and determined severity of injuries and illnesses
- Equipped patients with tools and knowledge needed for speedy and sustained recovery
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency
LVN. Emergency Room
Contra Costa Regional Medical Center
08.2003 - 10.2006
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols
- Monitored vital signs, conducted physical assessments and evaluated laboratory results for strategic care planning
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care
- Remained calm and productive during life-threatening situations to maximize positive outcomes
- Updated patient charts with data such as medications to keep records current and support accurate treatments
- Answered codes quickly and orchestrated efficient, skilled medical care
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma
- Educated family members and caregivers on patient care instructions
- Optimized outcomes in critical care situations through advanced life-saving techniques
- Educated patients and answered questions about health condition, prognosis, and treatment
- Administered different therapies and medications in line with physician orders and treatment plan
- Kept optimal supply levels in treatment rooms, triage, and other areas to meet typical patient loads
- Evaluated patient histories, complaints, and current symptoms
- Communicated with healthcare team members to plan, implement and enhance treatment strategies
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches
- Managed patients recovering from medical or surgical procedures
- Provided skilled, timely and level-headed emergency response to critically-ill patients
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information
- Implemented care plans for patient treatment after assessing physician medical regimens
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission
- Recorded details regarding therapies to keep patient charts updated
- Performed triage on incoming patients and determined severity of injuries and illnesses
- Equipped patients with tools and knowledge needed for speedy and sustained recovery
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices
- Assisted with resuscitation, CPR, and emergency airway procedures
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems
- Quickly responded to codes and cardiac monitor alarms
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care
- Safely transported patients by wheelchair, stretcher, or bed to other units
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing
- Facilitated transfer of patients throughout medical facility and between departments
- Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines
- Maintained clean and sanitary environment in emergency department to meet hygiene measures
- Liaised between nurses, physicians, patients and visitors
- Measured and fit crutches and canes, instructing patients on proper use of support devices
- Carried out phlebotomy procedures and watched for adverse reactions
- Assisted in preparation and maintenance of patient charts, documenting all care given
- Provided triage, first-aid and referral to outside medical providers during workplace injury or medical emergency
- Supported patients and family members, actively listening to concerns and offering compassionate care
- Disinfected tools, equipment and surfaces between patients
- Answered patient inquiries and provided information about healthcare services
- Took and recorded patients' vital signs, documenting in medical charts
- Completed necessary reports and documentation on time and to specifications
- Coordinated with other healthcare professionals to provide patients with comprehensive care
- Monitored patient progress and reported changes to healthcare professionals
- Provided family members with general health education and tips for patient care
- Administered medications and injections as directed by healthcare professionals
- Continuously monitored patients and reported changes to head nurses and physicians
- Worked with nurses to assess patients and prepare for tests and procedures
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records
- Inserted peripheral IVs and administered non-medication IV fluids
- Cleaned and set up rooms in preparation for patient appointments
- Maintained accurate records of patient visits and treatments in patient medical files
- Performed basic laboratory tests and collected specimens for further testing
- Obtained patient or family member authorizations for tests and procedures
- Scheduled patients for appointments and maintained master calendar
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments
- Supported office operations by expertly handling administrative needs
- Transported patients to and from appointments, assisting with getting in and out of vehicles
LVN, Emergency Room
Eden Hospital
01.1999 - 04.2005
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols
- Monitored vital signs, conducted physical assessments and evaluated laboratory results for strategic care planning
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care
- Remained calm and productive during life-threatening situations to maximise positive outcomes
- Updated patient charts with data such as medications to keep records current and support accurate treatments
- Answered codes quickly and orchestrated efficient, skilled medical care
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma
- Educated family members and caregivers on patient care instructions
- Optimized outcomes in critical care situations through advanced life-saving techniques
- Educated patients and answered questions about health condition, prognosis, and treatment
- Administered different therapies and medications in line with physician orders and treatment plan
- Kept optimal supply levels in treatment rooms, triage, and other areas to meet typical patient loads
- Coached and mentored junior staff to uplift department capabilities
- Evaluated patient histories, complaints, and current symptoms
- Communicated with healthcare team members to plan, implement and enhance treatment strategies
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches
- Managed patients recovering from medical or surgical procedures
- Provided skilled, timely and level-headed emergency response to critically-ill patients
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information
- Implemented care plans for patient treatment after assessing physician medical regimens
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission
- Recorded details regarding therapies to keep patient charts updated
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems
- Performed triage on incoming patients and determined severity of injuries and illnesses
- Equipped patients with tools and knowledge needed for speedy and sustained recovery
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records
- Cared for wounds, provided treatments, and assisted with procedures
- Documented accurate and complete patient information to address patient problems and expected outcomes
- Assisted with admissions, appointments, transfers, and discharges
- Responded to patient requests with appropriate clinical and personal assistance
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions
- Used aseptic techniques to provide sterilized wound care and dressing applications
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients
- Prepared patients for surgery, educating patients and family members on surgical procedures
- Performed routine evaluations of each patient's status, needs, and preferences
- Obtained patient vital signs and input/output measurements from inpatients
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Delivered updates in patient status to charge nurse, recording changes in medical records
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management
- Comforted and counseled patients and families throughout care process
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments
- Administered medications and injections to patients
- Monitored patient health conditions to report changes to assigned physician
- Delivered emotional support to patients and families during challenging times
- Reviewed patient history to verify conditions and current medications
- Provided patient education on health care issues and prescribed medications
- Took samples to complete diagnostic and routine assessment tests
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding
- Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers
- Coordinated patient transfers to other facilities
LVN Emergency and Trauma Room
Stanford Hospital
01.1998 - 09.2002
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
- Remained calm and productive during life-threatening situations to maximize positive outcomes
- Communicated openly and collaboratively with all healthcare staff to organize successful patient care
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols
- Monitored vital signs, conducted physical assessments and evaluated laboratory results for strategic care planning
- Updated patient charts with data such as medications to keep records current and support accurate treatments
- Answered codes quickly and orchestrated efficient, skilled medical care
- Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma
- Educated family members and caregivers on patient care instructions
- Administered different therapies and medications in line with physician orders and treatment plan
- Kept optimal supply levels in treatment rooms, triage, and other areas to meet typical patient loads
- Coached and mentored junior staff to uplift department capabilities
- Evaluated patient histories, complaints, and current symptoms
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches
- Managed patients recovering from medical or surgical procedures
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic condition
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission
- Recorded details regarding therapies to keep patient charts updated
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems
- Performed triage on incoming patients and determined severity of injuries and illnesses
- Equipped patients with tools and knowledge needed for speedy and sustained recovery
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency
- Inserted peripheral IVs and administered non-medication IV fluids
- Carried out phlebotomy procedures and watched for adverse reactions
- Measured and fit crutches and canes, instructing patients on proper use of support devices
- Cared for wounds, provided treatments, and assisted with procedures
- Assisted with admissions, appointments, transfers, and discharges
- Administered controlled narcotics, inserted IVs, and performed catheterizations
- Used aseptic techniques to provide sterilized wound care and dressing applications
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning
- Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients
- Prepared patients for surgery, educating patients and family members on surgical procedures
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments
- Administered medications and injections to patients
- Provided patient education on health care issues and prescribed medications
- Reviewed patient history to verify conditions and current medications
- Delivered emotional support to patients and families during challenging times
- Took samples to complete diagnostic and routine assessment tests
- Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers
- Coordinated patient transfers to other facilities
- Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies
- Supported diagnoses by taking blood samples from patients for laboratory testing
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding
- Delivered updates in patient status to charge nurse, recording changes in medical records
- Obtained patient vital signs and input/output measurements from inpatients
Education
Some College (No Degree) - LVN Program
Merritt College
Oakland, CAAssociate of Science - Sociology
Cabrillo College
Aptos, CA06.2014
Skills
- Direct Patient Care
- Medical Case Management
- Patient Triage
- Critical Thinking
- Strong Clinical Judgment
- Patient Needs Assessment
- Nursing Intervention Evaluations
- Patient Education
- Verbal and Written Communication
- Care Planning and Modifications
- Interdisciplinary Team Collaboration
- Workflow Coordination
- Staff Supervision
- Privacy and Confidentiality
Timeline
LVN, Medical Case Manager, PHP
The Camp Recovery Center
07.2011 - 10.2023
LVN. Emergency Room
Contra Costa Regional Medical Center
08.2003 - 10.2006
LVN, Emergency Room
Kaiser Hospital
05.1999 - 12.2009
LVN, Emergency Room
Eden Hospital
01.1999 - 04.2005
LVN Emergency and Trauma Room
Stanford Hospital
01.1998 - 09.2002
Some College (No Degree) - LVN Program
Merritt College
Associate of Science - Sociology
Cabrillo College
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