Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tangelia Nelson

Fort Worth,TX

Summary

Results-driven Regional Salon Support with over 31 years of experience in Cosmetology and Customer Service. Demonstrated excellence in performance and significant contributions to the success of the Cosmetology and Leadership industry. Highly skilled in motivating teams and delivering The Ultimate Customer Experience, leveraging comprehensive management training.

Overview

29
29
years of professional experience

Work History

Regional Salon Support

HairClub
Fort Worth , TX
12.2023 - Current
  • Provided valuable support to centers in surpassing retail objectives through educational initiatives and training.
  • Helped in recruiting potential stylists by conducting technical interviews and ensuring centers conducted beauty school presentations.
  • Maintain service excellence by conducting frequent assessments of center and stylist performance.
  • Assist in managing inventory process and conducted training sessions for center staff to ensure correct ordering procedures to achieve the goal of 75% months of hair being available in center/on order.
  • Collaborated with centers to ensure the accurate and efficient completion of QA process.
  • Worked closely with Lead Stylist to implement and execute various center initiatives

National Stylist Trainer

Hairclub
Fort Worth , TX
08.2021 - 12.2023
  • Trained stylist in all Hairclub techniques and customer service standards.
  • Collaborated with peers to develop training materials for TST's, New Stylist Trainings, and HairClub University courses.
  • Stayed up to date on current and emerging trends, enhancing professional value in meeting diverse client and stylist needs.

Center Manager

HairClub
Fort Worth , TX
05.2020 - 08.2021
  • Conducted regular staff meetings to ensure all team members were properly trained on policies and procedures.
  • Reviewed customer surveys on a regular basis in order to identify areas where improvements could be made.
  • Monitored stock levels at the center in order to determine when additional supplies or products should be ordered.
  • Developed, implemented, and managed center's budget.
  • Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
  • Monitored employee attendance records and addressed any issues accordingly.
  • Provided guidance to team members on how to handle difficult customer situations while maintaining excellent customer service levels.

Stylist Supervisor/Stylist Trainer

Hairclub
Fort Worth, TX
05.2015 - 05.2020
  • Achieved superior customer satisfaction by providing ultimate client service
  • Led, motivated, and coached stylists to contribute to achieving retail goals
  • Actively led and conducted TST meetings, providing ongoing training to stylists to ensure their proficiency in current and new techniques.
  • Resolved client issues by utilizing problem-solving skills
  • Demonstrated expertise in hair cutting, coloring, and styling techniques
  • Provided guidance to clients regarding hair maintenance and suggested suitable products for maximizing desired results.
  • Proficient in training new Hairclub stylist to become high-performing and professionally skilled specialist

Hair Stylist

Hairclub
Dallas, TX
01.2012 - 05.2015
  • Fulfilling each clients dream of restoring their hair and helping to rebuild each members self confidence, giving them their lives back.
  • Exhibiting hair cutting, coloring, styling skills and talents
  • Setting and reaching retail goals, by educating each client on the benefits and features of products needed to ensure they can achieve the salon done look at home.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.

Hairstylist/New Client Specialist

Hairclub
Raleigh, NC
10.2007 - 07.2011
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
  • Create customized look for new Hairclub clients, giving them the look and confidence that they dream of.

Hairstylist/Independent Stylist

SoloKlipz Hair Salon
Raleigh, NC
05.2006 - 12.2007
  • Offered highly skilled and diverse salon services including cuts, color services and extensions.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
  • Completed safety training and certifications.

Salon Manager

Hair Cuttery
Raleigh, NC
04.2003 - 05.2006
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
  • Organized promotions to boost sales, achieving 30% growth in revenue.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.

Hairstylist/Key Holder

Hair Cuttery
Hampton, VA
05.1995 - 03.2003
  • Educated clients on customized hair care products and maintenance techniques.
  • Determined suitable treatments based on analysis of customer hair texture, previous treatments, and desired results.
  • Expanded customer network by distributing business cards outside of salon premises.
  • Utilized various grooming techniques to consistently receive positive feedback from clients.

Education

Cosmetology Completion - Cosmetology Education

New Horizons Regional Center
Hampton, VA
5 1993

Skills

  • Effective trainer
  • Employee motivation
  • Customer Service
  • Cutting/coloring/styling hair
  • Openness to learning new ideas and techniques
  • Setting and reaching goals
  • Sanitation Procedures
  • Workplace Safety
  • Excellent Communication
  • Time Management
  • Team building
  • Reliability
  • Professional Demeanor
  • Continuous Improvement
  • Adaptability and Flexibility
  • Active Listening
  • Inventory Management

Accomplishments

  • I have participated in and earned placements in various hair styling competitions.
  • Acknowledged for exceptional retail sales performance.

Timeline

Regional Salon Support

HairClub
12.2023 - Current

National Stylist Trainer

Hairclub
08.2021 - 12.2023

Center Manager

HairClub
05.2020 - 08.2021

Stylist Supervisor/Stylist Trainer

Hairclub
05.2015 - 05.2020

Hair Stylist

Hairclub
01.2012 - 05.2015

Hairstylist/New Client Specialist

Hairclub
10.2007 - 07.2011

Hairstylist/Independent Stylist

SoloKlipz Hair Salon
05.2006 - 12.2007

Salon Manager

Hair Cuttery
04.2003 - 05.2006

Hairstylist/Key Holder

Hair Cuttery
05.1995 - 03.2003

Cosmetology Completion - Cosmetology Education

New Horizons Regional Center

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Tangelia Nelson