Sienna Macias-Kingery
Sierra Vista,Arizona
Summary
I’m a highly motivated, multifaceted Medical Support Assistant for Raymond W. Bliss with 1 years of experience, to include but not limited to scheduling appointments, requesting prescriptions refills, requesting appointments for Military physical, and requesting referrals for specialty care or for family medicine during a provider shortage for Active Duty Services member's and their families along with Retired Soldiers members. I’ve excelled at assisting the community of Active Duty and their families along with Retirees and their families members as well.
Prior to working as a Medical Support Assistant I work for Community Partners for 4 years of behavioral health experience, to include but not limited to Direct Support, Customer Service Representative operations, and Case management for high and low high needs members of all age ranges. I've excelled at assisting and guiding members with mental and substance abuse illnesses in and outside of crisis interventions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Support Assistant
Defense Health Agency
Fort Huachuca, AZ
03.2023 - Current
- Performed medical records management, including filing, organizing and scanning documents.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Verified patient insurance coverage.
- Scheduled appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained client medical history, medication information, and symptoms.
- Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
- Provided backup support to office staff by answering phones and scheduling appointments.
- Interviewed patients to verify and update clinical and demographic records.
- Sent messages to providers regarding Active Duty physical that are needing reviewing and scheduling.
Housing Specialist
Community Partners INC.- Fulltime
06.2021 - Current
- Provide guidance to clients through the housing processes and procedures in accordance with Community partner regulations and Arizona law.
- Advocate to Housing leadership and property managers on the behalf of clients to resolve issues involving but not limited to maintenance and extermination requests, delinquency in rent and lease renewals.
- Successfully assist clients in acquiring new living arrangements whenever the housing situation is not in accordance with Arizona law.
- Review documentation for re-certifications, tenant move-out, and evictions.
- Perform calculations by using the tenant income certification and rental subsidy summary to determine payments for the clients.
- Assist clients with United States Department of Housing and Urban Development (HUD) paperwork.
- Successfully assist client with requesting vouchers for past due rent and additional funds.
Recovery Coach
Community Partners Integrated HealthCare- Fulltime
04.2019 - 05.2021
- Successfully completed intakes for new members by enrolling them into the CPIH out patient program.
- Routinely engaged 20+ substance abuse treatment groups each with 25+ members respectively twice per week.
- Effectively taught Anger Management Skills per the SHAMAC Manuel leading to 20+ clients receiving their anger management certificate.
- Actively recorded hundreds of member assessments, counselings, and case management in the Nextgen Suite .
- Provided parents with parental guidance in regards to the best practices based on the assessments, counselings, and case management files of their children.
- Successfully provided counseling to members to include but not limited to nutrition, mental stability, and life advice.
- Assisted members by teaching them different coping mechanisms they could utilize for anxiety and depression.
- Trained new incoming staff on the Nextgen suite and staffed with completing intakes and annual updates.
- Successfully completed residential treatment packets for the substance abuse community.
CSR
Community Partners Integrated HealthCare- Fulltime
12.2018 - 04.2019
- Assisted members with scheduling, checking-in, rescheduling, and canceling appointments.
- Successfully built charts in Nextgen suite for new incoming members.
- Verified members eligibility in Arizona Heath Care Cost Containment System (AHCCCS) portal.
- Assisted members with completing the intake paperwork required for treatment with CPIH which consists of releases of information, consent for treatment, and helping members understand CPIH HIPPA policy.
- Uploaded intakes packets into the Nextgen suite swiftly.
Direct Support Staff Member
Community Partners Intergrated HealthCare-Fulltime
08.2018 - 12.2018
- Provided direct support services to children that ranged from the age of 7 to 15.
- Engaged members with coping skills that they could utilize for anxiety and depression.
- Assisted members with homework assignments.
- Supported members in group activities such as art to further improve social interaction and increase creativity.
- Taught siblings techniques to improve their relationships via team building exercises.
Healthcare Provider for specials needs
Embrace Life- Fulltime
01.2018 - 08.2018
- Lead children in activates to include but not limited to coloring, playing with Lego's, and outdoors activates.
- Successfully educated children in learning basic tools such as letters, numbers, and color recognition.
- Prepared meals for the children by going by their nutritional needs.
- Unwaveringly took on the responsibility of visiting patient houses when patients parents or guardians to watch over the patients.
- Safely transported patients to and from facility.
Education
High School Diploma -
Buena High School
Sierra Vista, AZ05.2015
Skills
- Bilingual in Spanish
- Fingerprint clearance card
- Nextgen Suite
- Tenant Data Base
- Patient Assessments
- First aid and safety
- CPR
- Case management
- Care plan assessment
- Task prioritization
- Microsoft Office
- Active listening
- Effective Trainer
- Organization
- Customer Service and Relations
- Citrix Workspace Suite
Certification
- Basic Life Support
Languages
Spanish
Native or Bilingual
Timeline
Medical Support Assistant
Defense Health Agency
03.2023 - Current
Housing Specialist
Community Partners INC.- Fulltime
06.2021 - Current
Recovery Coach
Community Partners Integrated HealthCare- Fulltime
04.2019 - 05.2021
CSR
Community Partners Integrated HealthCare- Fulltime
12.2018 - 04.2019
Direct Support Staff Member
Community Partners Intergrated HealthCare-Fulltime
08.2018 - 12.2018
Healthcare Provider for specials needs
Embrace Life- Fulltime
01.2018 - 08.2018
High School Diploma -
Buena High School