Open To Work
TANGELIA SMITH
Houston,TX
Work Preference
Summary
Dedicated professional with a strong background in customer service and administrative support. Recognized for building rapport with clients, delivering attentive service, and adapting swiftly in fast-paced environments. Committed to problem-solving and fostering meaningful connections to enhance overall satisfaction.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Activity Director
Orchard Park Assisted Living
Manvel, TX
08.2022 - 06.2026
- Planned, organized, and facilitated daily recreational, social, and therapeutic activities to enhance resident engagement and well-being.
- Engaged residents in activities by understanding their needs and demonstrating empathy and compassion.
- Managed and ordered activity supplies and materials while adhering to budget guidelines.
- Drove the facility bus to safely transport residents to activities, community outings, and doctor appointments.
- Assisted with kitchen-related duties, including food preparation support, meal service coordination, sanitation practices, and maintaining a clean, organized environment.
- Engaged potential residents and families to highlight the benefits of community living.
Model Home Sales Assistant
The Reserves Network
Houston, TX
03.2012 - 01.2024
- Welcomed prospective homebuyers and provided guided tours of model homes, highlighting key features, floor plans, and community amenities.
- Assisted in closing home sales through effective communication and customer engagement.
- Responded to buyer inquiries regarding pricing, availability, and customization options.
- Aided sales advisor in managing lead tracking, conducting follow-up calls, and maintaining an orderly client database. with lead tracking, follow-up calls, and maintaining an organized client database.
- Provided clients with access to information through email, fax, and scanning. to information via email, fax, and scanning to streamline inquiries.
- Ensured model homes remained clean, staged, and presentation-ready always.
- Supported promotional events and open house activities to drive traffic and generate sales leads.
Front Desk Receptionist
Orchard Park at Southfork Assisted Living
Manvel, TX
06.2019 - 01.2022
- Greeted visitors, clients, and staff as the first point of contact, delivering a welcoming and professional experience.
- Managed multi-line phone system, efficiently routing calls and accurately taking messages to enhance communication flow.
- Scheduled appointments, maintained calendars, and coordinated meeting room reservations.
- Performed data entry, filing, and document management to streamline daily office operations.
- Handled incoming packages and deliveries to ensure timely receipt and distribution.
Favor / Delivery Driver
Delivery & Logistics Services
Houston, TX
01.2019 - 01.2021
- Executed timely and accurate delivery of goods, packages, and client orders across assigned routes in Houston, enhancing customer satisfaction.
- Maintained reliable attendance and ensured punctual completion of all scheduled deliveries, contributing to overall operational efficiency.
- Communicated with customers at drop-off points to confirm receipt and address any concerns, fostering positive relationships.
- Navigated efficiently using GPS and map applications to minimize delays and optimize routes.
- Cleaned delivery vehicle regularly to maintain hygiene standards and reported any maintenance concerns promptly.
Call Center Representative
Chase Bank
Houston, TX
01.1999 - 01.2011
- Managed high volume of inbound customer calls addressing account inquiries, transaction disputes, payment processing, and general banking questions to ensure customer satisfaction.
- Resolved account issues efficiently while delivering courteous and professional customer experience.
- Consistently met or exceeded daily call metrics and quality assurance standards.
- Facilitated cross-selling of banking products and services tailored to customer needs, enhancing overall customer engagement.
- Verified customer identities and maintained strict compliance with data privacy and banking regulations.
- Accurately documented call details, account notes, and follow-up actions in the banking system.
Education
Not Completed - Education
University of Houston–Downtown
Houston, TX01-1991
High School Diploma -
James Madison High School
Houston, TX01-1989
Skills
- Program coordination
- Activity Scheduling
- Event planning
- Food Preparation Support
- Data entry precision
- Food safety compliance
- Calendar management
- Appointment coordination
- Activity Logistics
- Client relations
- Client relationship development
- Sales support
- Administrative support
- Office coordination
- Document preparation
- File organization
- Data entry precision
- Client database organization
- Front desk management
- Multi-line phone operation
- Team Collaboration & Communication
- Call center operations
- Conflict resolution
- Issue resolution
- Communication Management
- Time optimization
- Attention to detail
- Office coordination
- Document preparation
- Correspondence preparation
- File organization
Certification
Food Handler Certificate
Referrals
Referrals can be provided upon request.
Timeline
Activity Director
Orchard Park Assisted Living
08.2022 - 06.2026
Front Desk Receptionist
Orchard Park at Southfork Assisted Living
06.2019 - 01.2022
Favor / Delivery Driver
Delivery & Logistics Services
01.2019 - 01.2021
Model Home Sales Assistant
The Reserves Network
03.2012 - 01.2024
Call Center Representative
Chase Bank
01.1999 - 01.2011
Not Completed - Education
University of Houston–Downtown
High School Diploma -
James Madison High School