Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Farjana Akter

Bronx,NY

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

9
9
years of professional experience

Work History

Pharmacy Clerk

First Health Pharmacy
The Bronx, NY
01.2021 - Current
  • Assisted customers with selecting and purchasing medications.
  • Maintained pharmacy inventory, including ordering and stocking supplies.
  • Verified accuracy of prescriptions filled by pharmacists.
  • Counted pills, measured medications and compounded intravenous solutions.
  • Organized and labeled medication containers for easy identification.
  • Checked expiration dates on prescription drugs to ensure potency.

Customer Service/crew Member

Dunkin Donut
Bronx, NY
06.2018 - 12.2020
  • Handled cash and maintained daily transaction reports
  • Helped managers with training new employees
  • Handling basic food preparation
  • Keeping the dining area clean
  • Assisting customers with loyalty
  • Serve customers at the cash register.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.

Customer service representative

Popyees
manhattan, NY
03.2017 - 05.2018
  • Prepare, package and deliver food to dine-in and carryout customers
  • While maintaining the company's operational quality and cleanliness standards
  • Handled customers with positive vibes.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Supported sales team members to drive growth and development.

Preschool Teacher

Kindergarten School
Cumilla, Dhaka, Bangladesh
01.2015 - 12.2017
  • Conducted classroom activities to stimulate physical, mental, and social development of preschool students.
  • Organized educational materials and resources to create an engaging learning environment.
  • Developed lesson plans that incorporated creative teaching techniques.
  • Established positive relationships with parents and guardians by regularly communicating student progress.
  • Maintained records of attendance, grades, health concerns, and other relevant information about the children in my care.

Education

Bachelor of Science - Teacher

Bangladesh Chandina Woman's University College
Dhaka, Cumilla
12-2016

Skills

  • Bilingual ( English, Bangla and some Hindi)
  • Communication skills
  • Teaching skills with preschool
  • Team work
  • Patience
  • Time management
  • Customer Relations
  • Customer Service
  • Active Listening
  • Medication Distribution
  • Automated Prescription Fulfillment
  • Medication Dispensing
  • Filling prescription orders
  • Insurance Verification

Hobbies and Interests

  • Volunteer work/communication involvement.
  • Ability to work in a team
  • Strong work ethic
  • Travelling

Timeline

Pharmacy Clerk

First Health Pharmacy
01.2021 - Current

Customer Service/crew Member

Dunkin Donut
06.2018 - 12.2020

Customer service representative

Popyees
03.2017 - 05.2018

Preschool Teacher

Kindergarten School
01.2015 - 12.2017

Bachelor of Science - Teacher

Bangladesh Chandina Woman's University College

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Farjana Akter