Hi, I’m
Tangy Cobb
McDonough,GA
Summary
Motivated professional offering Bachelor Degree in Human Resources. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
20
years of professional experience
Work History
Apple Inc.Cupertino, California
Senior Support Analyst
09.2018 - 01.2024
Job overview
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various teams
- Identified and reported trends in customer complaints to improve products prevent future complaints
- Translated complex technical issues into digestible language for non-technical users
- Managed high levels of call flow and responded to all aspects of Apple's hardware and software technical support needs
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Developed highly empathetic client relationships and earned a reputation for exceeding service standards
Apple, Inc.Cupertino, CA
Onboarding Specialist
09.2012 - 09.2018
Job overview
- Communicated with applicants to maintain engagement during recruiting.
- Maintained applicant profiles and information in applicant tracking system.
- Assisted with pre-screening interviews and presenting candidate recommendations to management.
- Oversaw necessary onboarding activities, addressing questions to speed up process.
- Assessed new hires for compliance with company, state and federal requirements.
- Aided communication between candidate and hiring manager, reaching out to candidates directly.
- Scheduled or conducted new employee orientations.
Education
Strayer University
Master of Arts from Human Resources
12-2024
Strayer University
Bachelor of Arts from Human Resources
09.2022
Skills
- Policy understanding
- Employment Recordkeeping
- Policies implementation
- Pre-Employment Screening
- Procedure Compliance
- New Hire Onboarding
- Benefits Administration
- Human Resources Support
- Task Prioritization
- Decision-Making
Technical Profile
- Microsoft Office
- Microsoft Word
- Salesforce
- PeopleSoft
- Apple
Timeline
Senior Support Analyst
Apple Inc.
09.2018 - 01.2024
Onboarding Specialist
Apple, Inc.
09.2012 - 09.2018
Strayer University
Master of Arts from Human Resources
Strayer University
Bachelor of Arts from Human Resources
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