Jessica Fowler
Jackson,MO
Summary
Resourceful Member Support Specialist recognized for high productivity and efficient task completion. Possesses specialized skills in problem-solving, customer service, and communication that enhance member and distributor satisfaction and engagement. Detail-oriented, responsive, and adaptable to changing conditions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Member Support Analyst
AdvantageTrust
Cape Girardeau, MO
03.2022 - Current
- Review new account applications to verify eligibility of prospective members.
- Manage member accounts by updating account information as needed.
- Provide customer service to members via phone, email, and chat to resolve inquiries in a timely manner with accuracy and professionalism.
- Analyze data from multiple sources to identify discrepancies that could indicate potential alignment issues with our distributor partners.
- Deliver presentations at internal meetings, as well as with our members, outlining progress made towards achieving the overall objective.
- Maintained detailed records of customer interactions and transactions for future reference.
- Facilitated communication between departments to ensure quality service delivery to members.
- Reviewed customer feedback surveys in order to make improvements that would benefit members.
Accounts Receivable Representative
Saint Francis Healthcare System
Cape Girardeau, MO
10.2019 - 03.2022
- Responsible for timely, accurate, and complex researching and posting of payments.
- Received for both hospital and physician services.
- Responsible for balancing transactions reviewed from patients, as well.
- Insurance companies via cash, credit card, EFT, check, and 835 files daily.
- Responsible for working and researching all work questions dealing with discrepancies.
Bookeeper/Landscape Laborer
Midwest Lawn and Landscape
Jackson, MO
03.2012 - 10.2019
- Oversee wide-ranging administrative functions, from accounts payable/receivable, payroll, and accounting.
- Developed and implemented customized contracts, including pricing structures.
- Operated and maintained basic landscaping equipment and vehicles.
- Assisted with general labor duties, such as mowing/weed eating, building retaining walls, and loading/hauling materials.
Education
Bachelor of Science - Business Administration
Southeast Missouri State University
Cape Girardeau, MO05-2019
Skills
- Member Account Management
- Customer Service
- Policy understanding
- Issue Resolution
- Call Documentation
- Time management abilities
- Organizational Skills
- Analytical Skills
- Customer Relationship Management (CRM)
- Account Updates
Certification
- Certified Professional Coder (CPC-A)
Timeline
Member Support Analyst
AdvantageTrust
03.2022 - Current
Accounts Receivable Representative
Saint Francis Healthcare System
10.2019 - 03.2022
Bookeeper/Landscape Laborer
Midwest Lawn and Landscape
03.2012 - 10.2019
Bachelor of Science - Business Administration
Southeast Missouri State University