Irene Leotele
Eagle Mountain,UT
Summary
Dedicated Member Support Specialist with expertise in loan processing and Medicaid compliance. Committed to enhancing customer experience through effective communication and relationship management.
Overview
7
7
years of professional experience
Work History
Member Support Specialist
LendingClub
Lehi, Utah
05.2025 - Current
- Processed loan applications to ensure timely funding for clients.
- Communicated loan terms and conditions clearly to clients.
- Built rapport with clients to enhance customer experience and trust.
- Supported team members during peak application periods to maintain workflow efficiency.
- Resolved client inquiries regarding loan status and policies effectively.
- Guided customers on loan terms and conditions to enhance understanding and satisfaction.
Opperations Support Specialist
DOH Medquest
Kapolei, Hawaii
01.2023 - 05.2025
- Assisted clients with Medicaid applications and eligibility determinations.
- Ensured documentation compliance with Medicaid regulations and policies.
- Coordinated with healthcare providers to collect essential patient information.
- Responded to client inquiries regarding benefits and coverage options.
- Maintained accurate client records in Medicaid management systems.
- Informed clients of rights and responsibilities under Medicaid guidelines.
Senior Customer Service Representative
Bank of Hawaii
Kapolei, Hawaii
07.2019 - 12.2022
- Assisted customers with account inquiries and transaction issues.
- Educated clients on banking products and services, enhancing their understanding and making informed financial decisions.
- Trained new staff on customer service best practices and systems.
- Handled daily cash transactions accurately, ensuring compliance with banking regulations and minimizing errors.
- Managed incoming customer calls regarding accounts and services, providing timely solutions to enhance customer satisfaction.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
Education
High School Diploma -
Tafuna High School
Tafuna AS06-2019
Skills
- Member services
- Customer support
- Member account management
- Account management
- Customer relationship management
- Insurance knowledge
- Financial services
- Software navigation
- Dispute resolution
- Effective communication
- Exceptional communication
- Patience and composure
Timeline
Member Support Specialist
LendingClub
05.2025 - Current
Opperations Support Specialist
DOH Medquest
01.2023 - 05.2025
Senior Customer Service Representative
Bank of Hawaii
07.2019 - 12.2022
High School Diploma -
Tafuna High School