Dylan Morrow
Broken Arrow,OK
Summary
Retail Sales Associate with a strong background in customer service and relationship management. Successfully created training materials for staff while resolving member issues efficiently. Expertise in POS system operations ensures smooth transactions and high customer satisfaction.
Overview
8
8
years of professional experience
Work History
Member Specialist
Ace Pickleball Club
Broken Arrow, Oklahoma
12.2024 - Current
- Delivered customer service to members, addressing questions and resolving issues efficiently to ensure satisfaction.
- Assisted members with inquiries, providing information on club services to enhance their experience.
- Greeted members upon arrival and provided them with assistance throughout their visit.
- Addressed member feedback and complaints promptly to uphold high satisfaction levels.
- Assisted with training new staff members on procedures related to member services.
- Created training materials for new staff on member service procedures.
- Checked facility conditions and reported maintenance needs for safety compliance.
Youth Intern
Jamie Simmons
Tulsa, OK
05.2023 - 08.2023
- Held one-on-one strategy sessions to examine mentee strengths and weaknesses and construct realistic milestone goals.
- Guided mentees in identifying anger and aggression triggers, fostering self-awareness.
- Facilitated knowledge sharing and practices that promoted personal growth and development of life skills.
- Leveraged personal experience and connected participants to community resources, enhancing motivation.
Retail Sales Associate
Homegoods Stores
Tulsa, OK
01.2021 - 12.2022
- Processed cash and credit transactions, issued correct change, and fulfilled online orders to ensure smooth customer experiences.
- Resolved customer issues by actively listening and applying problem-solving techniques to enhance satisfaction.
- Evaluated customer needs and made product recommendations.
- Notified supervisors of inventory shortages and damages to maintain stock integrity. of inventory shortages, damages and changes.
Restaurant Waiter
Montereau
Tulsa, OK
12.2020 - 01.2021
- Highlighted special event menus during holidays and commercial events, successfully upselling featured dishes and drinks.
- Educated guests on sustainability and sourcing of locally-derived and seasonal ingredients in menu offerings.
- Executed table setting procedures according to design standards, ensuring all promotional and menu materials were readily available.
- Reviewed meal tickets for order completeness before preparation and guest delivery.
Register/Cook
Canes Chicken Fingers
Tulsa, OK
01.2019 - 12.2020
- Followed established recipes to prepare and cook menu items.
- Prepared ingredients ahead of time to streamline service during peak hours.
- Adhered to portioning requirements to control costs and reduce food waste.
- Maintained clean surfaces consistently to ensure food safety and prevent cross-contamination.
Education
High School Diploma -
Jenks High School
Jenks, OK05-2022
Skills
- Member services
- Customer relationship management
- Member onboarding
- Membership renewals
- Payment processing
- Transaction management
- Conflict resolution
- Issue resolution
- Communication techniques
- Relationship management
- Team collaboration
- Customer service
- Stock monitoring
- Regulatory compliance
- Member onboarding
COMMUNITY SERVICE & VOLUNTEER WORK
Mission trips with the church., Youth Intern for a church here in Tulsa.
Timeline
Member Specialist
Ace Pickleball Club
12.2024 - Current
Youth Intern
Jamie Simmons
05.2023 - 08.2023
Retail Sales Associate
Homegoods Stores
01.2021 - 12.2022
Restaurant Waiter
Montereau
12.2020 - 01.2021
Register/Cook
Canes Chicken Fingers
01.2019 - 12.2020
High School Diploma -
Jenks High School