HAILEE DOUCET
Rayne,LA
Summary
Detail-oriented Medical Office Coordinator with over 6 years in healthcare administration. Specializes in surgery scheduling, insurance verification, and patient relations. Enhanced scheduling efficiency and reduced appointment no-shows while ensuring accurate documentation and exceptional patient experiences in high-pressure environments.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Customer Support Specialist
Blue Cross blue Shield Rhode Island
Rayne
06.2026 - Current
- Assisted Blue Cross Blue Shield of Rhode Island members with benefits, claims, and eligibility questions.
- Supported callers with enrollment, payment, and claims status inquiries.
- Resolved routine billing issues using plan guidelines and member account information.
- Escalated complex service requests to appropriate teams for further review.
- Documented customer interactions in CRM systems and updated case notes accurately.
- Processed a high volume of claims efficiently while maintaining quality standards.
- Reviewed medical records to support authorization submissions for healthcare employer cases.
Dental Front Office Coordinator / Sleep Apnea Assistant
Smiles by Soileau
01.2025 - 06.2026
- Coordinated front-office operations, including patient scheduling, insurance verification, and treatment coordination to enhance patient flow.
- Coordinated patient scheduling and recall at Smiles by Soileau dental front office.
- Verified dental insurance benefits and eligibility before patient appointments.
- Assisted dental team with clinical procedures, ensuring patient comfort and safety., take dental X-rays, and maintain strict infection-control standards.
- Processed claims and explained financing options, fostering high patient satisfaction through clear communication.
- Assisted with sleep apnea programs, ensuring accurate documentation and follow-up care to support patient health outcomes.
- Support clinical procedures, take dental X-rays, and maintain strict infection-control standards.
Scheduling Coordinator / Referral Specialist
Azar Eye Clinic
01.2023 - 01.2025
- Coordinated surgeries and appointments for six physicians, ensuring optimal patient flow in a high-volume schedule.
- Reduced no-shows by implementing proactive appointment confirmations and enhancing patient communication.
- Verified insurance benefits and obtained authorizations to facilitate seamless referrals and support patient care.
- Performed patient workups, collected payments, and supported efficient clinic operations.
Certified Medical Assistant / Receptionist
Lily Pad Pediatrics
01.2022 - 01.2023
- Managed patient check-in/check-out processes and maintained an efficient office workflow.
- Coordinated insurance verification, appointment scheduling, and referrals to ensure seamless patient care.
- Managed medical records and communicated with patients, ensuring accuracy and professionalism.
Medical Scheduler / Receptionist / Medical Assistant
Healthy Solutions
01.2020 - 01.2022
- Coordinated appointments and surgical schedules, enhancing patient access and workflow.
- Delivered administrative and clinical support, ensuring seamless patient experience and satisfaction.
Education
High School Diploma -
Church Point High School
Skills
- Claims Processing
- Insurance Verification
- Referrals & Authorizations
- Claim Resolution
- Appointment Coordination
- EMR/EHR Systems
- CRM Software
- Customer Relationship Management
- Patient communication
- HIPAA Compliance
- Microsoft Office
- Customer Service
- Customer Advocacy
- Member Services
Certification
BLS Certification, CPR Certification, Microsoft Office Specialist (MOS), Certified Administrative Professional (CAP)
Timeline
Customer Support Specialist
Blue Cross blue Shield Rhode Island
06.2026 - Current
Dental Front Office Coordinator / Sleep Apnea Assistant
Smiles by Soileau
01.2025 - 06.2026
Scheduling Coordinator / Referral Specialist
Azar Eye Clinic
01.2023 - 01.2025
Certified Medical Assistant / Receptionist
Lily Pad Pediatrics
01.2022 - 01.2023
Medical Scheduler / Receptionist / Medical Assistant
Healthy Solutions
01.2020 - 01.2022
High School Diploma -
Church Point High School