Tangy Rutledge
Harwood,ND
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
29
29
years of professional experience
Work History
Cosmetologist
M.J. Capelli Family Hair Salons
Fargo, North Dakota
10.1997 - Current
- Developed loyal clientele by delivering exceptional customer service.
- Assessed client needs to recommend tailored services.
- Collaborated with team members to streamline salon workflow and elevate customer experience.
- Instructed new employees on established salon policies and operational procedures.
Director of Education
M.J. Capelli Family Hair Salons
Fargo, North Dakota
08.2020 - Current
- Coordinated educational workshops that enhanced employee skills and elevated service quality.
- Collaborated with management to assess training needs and create targeted growth opportunities.
- Developed and implemented training programs that improved salon staff performance across multiple locations.
- Acted as liaison between school district administration and community groups on educational issues.
Manager
M.J. Capelli Family Hair Salons
Fargo, North Dakota
09.2003 - 11.2016
- Conducted performance evaluations, providing feedback and coaching for team development.
- Hired and trained new employees on policies and procedures, facilitating goal setting and achievement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Fostered positive work environment, enhancing teamwork and collaboration among staff.
Education
Cosmetologist - Cosmetology
Josef's School of Hair Design
Fargo, ND08-2018
Skills
- Salon operations management
- Educational program development
- Staff development
- Mentoring and coaching
- Client communication techniques
- Service excellence
- Retention strategies
- Conflict resolution
- Cost control strategies
- Time management
Affiliations
- Zion Lutheran Church Board member and secretary
Timeline
Director of Education
M.J. Capelli Family Hair Salons
08.2020 - Current
Manager
M.J. Capelli Family Hair Salons
09.2003 - 11.2016
Cosmetologist
M.J. Capelli Family Hair Salons
10.1997 - Current
Cosmetologist - Cosmetology
Josef's School of Hair Design