Summary
Overview
Work History
Education
Skills
Timeline
Generic

TANGY STAFFORD

Olive Branch,MS

Summary


Educational professional prepared for impactful support roles in academic settings. Strong experience in classroom management, individualized student assistance, and instructional support. Known for collaborative approach and adaptability to changing needs. Well-versed in fostering positive learning environments and effective communication with students and staff.

Overview

21
21
years of professional experience

Work History

Educational Assistant

Memphis Shelby County Schools
08.2010 - Current
  • Supported classroom teachers by monitoring behavior, taking attendance, and completing other administrative tasks as needed.
  • Supported student learning objectives through personalized and small group assistance.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Partnered with teacher to plan and implement lessons following school curriculum, goals, and objectives.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency. Restock inventory every month as needed.
  • Facilitated small group instruction targeted toward specific skill gaps or areas needing improvement based on identified student needs.
  • Participated in professional development opportunities regularly, staying current on pedagogical trends and incorporating new strategies into teaching practices.
  • Contributed to school-wide initiatives aimed at improving overall student achievement and wellbeing.
  • Assisted in extracurricular activities such as clubs or sports teams, providing additional support for students outside of the classroom setting.
  • Collated classroom materials to help teachers prepare for daily instruction and activity.
  • Documented progression of students by way of anecdotal notes for each student throughout the school year.
  • Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
  • Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decision making.
  • Administered tests and assessments to evaluate student progress and performance.
  • Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
  • Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Increased parent involvement by maintaining open lines of communication and providing regular updates on student progress.

In School Suspension

Memphis City Schools
08.2007 - 05.2010
  • Adapted lessons to meet students' needs concerning their character building.
  • Planned, developed and implemented appropriate student-centered lessons for character building.
  • Built positive relationships with students, parents and caregivers to ensure student growth and success.
  • Communicated regularly with principal, counselor and parents via phone calls, emails, newsletters and progress reports.
  • Devised projects for individual investigation and small group collaboration suitable for students with more than one behavior infractions.
  • Politely assisted parents in person and via telephone to develop a parent-teacher relationship to generate a loyal clientele.
  • Maintain cleanliness and presentation of the classroom at all times.


Customer Service Representative

AT&T
07.2006 - 07.2007
  • Contact customers in order to respond to inquiries or to notify them for further investigation results and any planned adjustments.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Determine charges for services requested, collect deposits or payments, and/or arrangements for billing.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Review insurance policy terms in order to determine whether a particular loss is covered by insurance.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

Walmart
03.2004 - 07.2006
  • Collaborated with team members to develop a systematic process to stock items according to product numbers.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Trained new Customer Service Representatives on imputing information into the system to reorder items to be restocked.
  • Maintain cleanliness and presentation of the department.
  • Participated in setting up promotional displays and general seasonal presentation materials.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Smile. Greet customers and provide courteous and prompt service.


Education

No Degree - Early Childhood Education

University of Memphis
Memphis, TN
12-2030

CDA Certificate -

Southwest Tennessee Community College
Memphis, TN
06-2017

Skills

  • Student assessment
  • Parent-teacher communication
  • Microsoft PowerPoint proficiency
  • Strong organizational abilities
  • Group and individual instruction
  • Strong verbal communication
  • Innovative problem solver
  • Teacher support
  • Curriculum implementation
  • Classroom management
  • Materials preparation
  • Family communication

Timeline

Educational Assistant

Memphis Shelby County Schools
08.2010 - Current

In School Suspension

Memphis City Schools
08.2007 - 05.2010

Customer Service Representative

AT&T
07.2006 - 07.2007

Customer Service Representative

Walmart
03.2004 - 07.2006

No Degree - Early Childhood Education

University of Memphis

CDA Certificate -

Southwest Tennessee Community College

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TANGY STAFFORD