Tania A Ibarra
Bolingbrook,Illinois
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
18
18
years of professional experience
Work History
Team Leader-Client Documentation
JPMorgan Chase
Chicago, IL
04.2018 - Current
- Prepare documents required to update accounts for Private Bank Clients
- Update Authorities and Titles for Latin American and Domestic clients
- Prioritize and complete urgent requests and build strong relationships with internal partners.
- Built strong through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties on a daily basis
- Cross-trained and provided back up for customer service managers.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Facilitated meetings to communicate team performance goals and results.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Team Leader Remediation Team-Contractor
JPMorgan Chase
Chicago, Illinois
07.2017 - 04.2018
- Reviewed reports daily to distribute work evenly to team
- Identified duplicate ECI's and merged them to avoid bad client impact
- Built strong relationships with internal partners through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Fraud Account Supervisor
Banco Popular
Rosemont, IL
07.2004 - 07.2017
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Worked with FIS Global team for metrics and adjusted parameters according to our bank needs
- Managed 10-16 team members
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Provided exemplary level of customer service to clients and company personnel.
- Developed team communications and information for meetings.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
No Degree - Business Administration
Northwestern Business College
Chicago, IL05.2024
Skills
- Client Service
- Performance improvement
- Staff education and training
- Employee Evaluation
- Daily workflow improvement
- Complaint resolution
- Teamwork and Collaboration
- MS Office
Languages
Spanish
Full Professional
Timeline
Team Leader-Client Documentation
JPMorgan Chase
04.2018 - Current
Team Leader Remediation Team-Contractor
JPMorgan Chase
07.2017 - 04.2018
Fraud Account Supervisor
Banco Popular
07.2004 - 07.2017
No Degree - Business Administration
Northwestern Business College