TANIA ANDERSON
Atlanta,GA
Summary
A marketing student and enthusiast currently pursuing a marketing degree with over 4 years of experience excelling in customer success, retail & merchandising, and sales. Excited to learn from a high-performing and successful team. Possess excellent communication, adaptability, problem solving and teamwork abilities. Demonstrates a strong ability to foster strategic relationships, deliver tailored solutions, and analyze data & trends. Proficient in creative presentation, and cross-functional collaboration, with a keen focus on leveraging resources to promote long-term revenue growth and project management efficiency.
Overview
3
3
years of professional experience
Work History
High Note Server
Moxy Atlanta Midtown
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Customer Success Manager
Oracle NetSuite
01.2022 - 04.2024
- Manage individual projects from concept to completion while also contributing to team projects in preparation for a successful presentation to C-suite executives
- Build long-term strategic relationships with key stakeholders of small and medium-sized businesses in portfolio, and develop deep understanding of client's business processes, goals, and strategies
- Identify and analyze customer needs and provide tailored solutions to ensure customer satisfaction and success
- Leverage functional knowledge of NetSuite and NetSuite internal resources to encourage customers' adoption of NetSuite
- Collaborate with other stakeholders in the organization who are responsible for ensuring Customer Success
- Established strong relationships with key customers, resulting in increased customer loyalty.
Inside Sales Representative
Verifone
12.2020 - 12.2021
- Participated in conference calls with partners, customers, and leads, as well as contacted prospects to provide information about the company's products and services
- Developed a friendly rapport with potential clients and customers through inbound calls and emails to facilitate productive discussions to identify needs and propose solutions
- Prepared detailed presentations to highlight ideas and in-depth knowledge of the company and its products and services
- Identify potential sales opportunities and generate leads through proactive research and prospecting
- Analyze market trends and competitor activities to identify potential business opportunities and develop targeted sales strategies
- Maintain accurate and up-to-date records of customer interactions, including sales, inquiries, and complaints
- Develop and maintain a comprehensive understanding of Verifone's products, services, and industry trends to effectively communicate the value proposition to potential clients and customers
Education
MBA - Marketing
Georgia State University
Atlanta, GA12.2024
Bachelor of Arts - Fashion Merchandising
Clark Atlanta University
Atlanta, GA05.2021
Skills
- Microsoft Office
- Problem-Solving
- Relationship Management
- Project Management
- Cross-functional Collaboration
- Content Creation
- Creative
- Detail-oriented
- Market Research
- Self-Starter
Timeline
High Note Server
Moxy Atlanta Midtown
04.2024 - Current
Customer Success Manager
Oracle NetSuite
01.2022 - 04.2024
Inside Sales Representative
Verifone
12.2020 - 12.2021
MBA - Marketing
Georgia State University
Bachelor of Arts - Fashion Merchandising
Clark Atlanta University
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