Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tania Castellanos

Poughkeepsie,NY

Summary

Professional retail worker with strong background in customer service and cash handling. Skilled in team collaboration, conflict resolution, and adapting to changing environments. Reliable in achieving results and ensuring smooth operations in fast-paced settings. Excel in communication, problem-solving, and fostering positive customer experiences.

Professional language expert with solid background in accurate and effective communication. Skilled in interpreting complex information, bridging language barriers, and enhancing understanding in diverse settings. Strong focus on collaboration and adaptability to meet evolving team needs, ensuring reliable support and achieving results. Proficient in multiple languages, cultural sensitivity, and maintaining confidentiality.

Experienced with coordinating volunteer activities and supporting community programs. Utilizes organizational and interpersonal skills to promote effective project execution. Knowledge of building strong community relations and enhancing service delivery.

Overview

6
6
years of professional experience

Work History

Customer Service Specialist Head Cashier

Dick's Sporting Goods, Inc
11.2021 - Current
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Enabled smoother negotiations for customers with foreign counterparts by offering real-time interpretation support.
  • Trained new hires on company policies and best practices, fostering a positive team environment.
  • Managed returns and exchanges with efficiency, minimizing any inconvenience to customers while adhering to company policies.

Moving Helper

College Truckers
07.2020 - 08.2020
  • Improved customer satisfaction by efficiently packing and moving belongings with care and precision.
  • Enhanced team productivity by effectively coordinating tasks and communicating with coworkers to complete moves in a timely manner.
  • Conducted thorough inventory audits before and after moves to guarantee accurate tracking of client belongings.

Food Service Worker

Tortilleria Allison
07.2019 - 08.2019
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.

Education

Transfer - Early Childhood Education

Dutchess Community College
Poughkeepsie, NY

Bachelor of Arts - BA Spanish AP + MAT World Language Education: SPA

SUNY College At New Paltz
New Paltz, NY
05-2027

High School Diploma -

Arlington High School
Lagrangeville, NY
06-2020

Skills

  • Proficient bilingual communication
  • Crisis intervention methods
  • Systematic workflow coordination
  • Cross-functional collaboration

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Specialist Head Cashier

Dick's Sporting Goods, Inc
11.2021 - Current

Moving Helper

College Truckers
07.2020 - 08.2020

Food Service Worker

Tortilleria Allison
07.2019 - 08.2019

Transfer - Early Childhood Education

Dutchess Community College

Bachelor of Arts - BA Spanish AP + MAT World Language Education: SPA

SUNY College At New Paltz

High School Diploma -

Arlington High School
Tania Castellanos