Tania Contreras
Phoenix,AZ
Summary
Hardworking and reliable Donor care specialist with strong ability in Phlebotomy and Mentor. Offering Responsibility,Flexibility andCustomer service. Highly organized, proactive and punctual with team-oriented mentality.
Overview
2026
2026
years of professional experience
Work History
Donor Care Specialist/Team Leader
Vitalant
Phoenix , AZ
11.2015 - Current
- Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Reviewed completed work to verify consistency, quality and conformance.
- Assigned projects and distributed tasks to team members as per area of expertise.
Vitalant Donor Care Trainer
Vitalant
Phoenix, AZ
09.2023 - 12.2023
- Designed and developed training materials for new employees in the organization.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Provided feedback on employee performance based on observed results during training sessions.
- Organized and facilitated classroom workshops, webinars, and one-on-one coaching sessions.
- Developed assessment tests to evaluate trainees' knowledge of course material.
Enterprise Imaging Mail Clerk
State Farm / Randstad
Tem
- Generated reports detailing activities in the mailroom such as package tracking numbers, shipping costs.
- Maintained accurate records of incoming and outgoing mail.
- Operated mailroom equipment, including postage meters, envelope stuffers, and labeling machines.
- Troubleshot office equipment, computer hardware and software issues.
- Identified undeliverable mail and applied markups to return to sender.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
Education
Some College (No Degree) - Medical Assisting
Remington College
Little Rock, ARSkills
- Friendly, positive attitude
- Flexible
- Critical thinking
- Decision-making
- Bilingual
- Fast paced
- Multitasking
- Computer skills
- Conflict resolution
- Customer service
- Work ethic
- First Aid/CPR
- Team Player
- Data entry proficiency
Timeline
Vitalant Donor Care Trainer
Vitalant
09.2023 - 12.2023
Donor Care Specialist/Team Leader
Vitalant
11.2015 - Current
Some College (No Degree) - Medical Assisting
Remington College
Enterprise Imaging Mail Clerk
State Farm / Randstad