Tania DeFrancesco

Performed post-auction activities such as settling accounts with buyers and sellers, preparing invoices. Coordinated with vendors to ensure sufficient supplies for upcoming auctions. Assisted in developing budgets for upcoming auctions based on projected costs associated with each event. Managed inventory of items being sold at each auction event. Assisted in resolving any disputes between buyers and sellers following an auction. Cataloged and listed merchandise for online sales platforms, ensuring detailed product descriptions, accurate pricing, and proper categorization. Oversaw the complete hiring process, including candidate interviews, selection, onboarding, and training, to support team growth and performance.

Led curriculum development for department, ensuring alignment with educational standards.
Assessed lesson plans and teaching methods to enhance classroom effectiveness.
Evaluated student progress, adapting curriculum to meet diverse developmental needs.
Tracked academic performance, providing guidance and mentorship to teaching staff.
Conducted meetings with parents to discuss student needs and academic goals. Maintained an organized classroom environment with designated learning centers for art, dramatic play, science discovery and math. Assisted in the transition from home to school for new students by providing a safe and nurturing environment.

Provided industry-leading customer service, solved 60 cases per day, resulting in a 97% customer satisfaction score per month. Applied problem-solving skills to resolve customer inquiries and disputes. Answered approximately 200 incoming calls daily, utilizing a courteous and professional manner to collect information and identify customer needs. Met and exceeded productivity goals, including high call volume, and appointment setting. Developed and maintained relationships with clients to increase sales revenue.

Approved samples and conducted tests to ensure food safety of company products. Managed daily operational inspections and environmental swabbing for compliance. Completed team lead paperwork tracking progress of food item shipments. Trained new employees on operational protocols and safety guidelines. Performed routine maintenance checks on production line machinery. Monitored production line operations to maintain efficiency and accuracy. Followed strict safety protocols while operating machinery and equipment. Verified finished product accuracy against work orders or blueprints.