Tania Delgado
Hialeah,FL
Summary
Focused team player seeking a position as an Occupational Therapy Assistant in which I can utilize my education, skills, and experience to make a difference in the lives of others and to grow professionally while upholding the highest quality of client care and standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Inbound Contacts Representative
Humana Inc
08.2020 - 01.2023
- Address customer needs, which may include acting upon complex benefit needs, resolving grievances, and educating members
- Document member inquiries and resolutions provided per Centers for Medicare and Medicaid compliance criteria
- Intake calls, make outbound calls, resolve grievances, and follow escalation protocol when necessary to address member needs
- Identified the needs of various claimants, clarified information, embarked on necessary research, and provided lasting solutions to claimant problems
- Diffused angry or irate callers.
Claim Specific Call Center Agent
Florida Department of Economic Opportunity
04.2020 - 08.2020
- Responsible for managing a high volume of incoming and outgoing calls in the organization
- Kept a comprehensive record of all calls and/or conversations in the organization’s call center data bank
- Obtained and verified claimant information
- Made sure that whatever response given to the claimant(s) was in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues
- Identified the needs of various claimants, clarified information, embarked on necessary research, and provided lasting solutions to claimant problems
- Identified and escalated priority issues
- Followed up with claimant calls when necessary
- Diffused angry or irate callers.
Showroom Attendant/Assistant
Naturalistone LLC
09.2015 - 03.2020
- Assessed customer needs and responded to questions
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Drafted meeting agendas and supplied advance materials for meetings and team conferences
- Displayed showroom products and merchandise in a pleasing and attractive manner
- Assisted showroom management in their administrative tasks and sales
- Designed electronic file systems and maintained electronic and paper files
Education
Associate of Science - Occupational Therapy Assistant
Keiser University
Pembroke Pines, FL12.2023
Skills
- Administrative experience
- Problem-solving
- Emotional Support
- Patient Management
- Electronic Documentation
- MS Office and QuickBooks proficient
- Direct Patient Care
- Interdisciplinary Collaboration
- Fluent in English and Spanish
Field Work Experience
April 2023
A Joyful Heart
- Client assistance in feeding and toiletting
- Assisted in planning of daily recreational activities
- Client supervision and assistance in daily task and groups
Wellcare Therapy Group
- Created and implemented developmentally appropriate treatment plan under supervision of the Occupational Therapist
- Assisted the Occupational Therapist with patient documentation
- Provided parent feedback as part of therapy session
Associates Rehabilitation
- Created and implemented developmentally appropriate treatment plan under supervision of the Occupational Therapist
- Assisted the Occupational Therapist with patient documentation
- Used Physical Agent Modalities in preparation for occupation-based activities under supervision of the Occupational Therapist
- Setup of therapy room/equipment sanitization
Southern Winds Hospital
- Planning and implementation of daily recreational activities in group setting
- Transported patients to and from treatments, as and when appropriate
- Maintained established safety, environmental and control standards.
Certification
Basic Life Support (BLS) Certification
Timeline
Inbound Contacts Representative
Humana Inc
08.2020 - 01.2023
Claim Specific Call Center Agent
Florida Department of Economic Opportunity
04.2020 - 08.2020
Showroom Attendant/Assistant
Naturalistone LLC
09.2015 - 03.2020
Associate of Science - Occupational Therapy Assistant
Keiser University
Similar Profiles
Ara LoveAra Love
Case Manager Tier 3 Escalation at Humana IncCase Manager Tier 3 Escalation at Humana Inc
Edward MilesEdward Miles
Senior Technology Solution Architect at Humana IncSenior Technology Solution Architect at Humana Inc
Robert CieslewiczRobert Cieslewicz
Grievance Appeals Specialist at Humana IncGrievance Appeals Specialist at Humana Inc
Nissi SaphirNissi Saphir
AWS Cloud Security / Solutions Architect at Humana IncAWS Cloud Security / Solutions Architect at Humana Inc
YESICA CRUZYESICA CRUZ
Senior Community Health Nurse at FLORIDA DEPARTMENT OF HEALTH IN DADE COUNTYSenior Community Health Nurse at FLORIDA DEPARTMENT OF HEALTH IN DADE COUNTY