Tania Echevarria
Beach Park,Illinois
Summary
Dedicated and compassionate employee accustomed to treating diverse clients needs . Collaborative professional and excellent knowledge combined with strong documentation and problem-solving abilities. Highly-motivated with desire to take on new challenges.
Overview
4
4
years of professional experience
Work History
Case Manager Specialist
YWCA Metropolitan Chicago
Gurnee, IL
03.2021 - 08.2022
- Educated clients about available resources and how to access them .
- Assisted clients with completing applications for benefits such as Rental assistance and Mammogram.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Developed and implemented community outreach strategies to increase awareness of programs and services.
Receptionist
Community Action
Waukegan, IL
01.2019 - 03.2021
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Identified visitors' needs to offer solutions and information
- Kept reception area clean and neat to give visitors positive first impression
- Received packages and mail at front desk and dispersed to correct employees.
Retention Specialist
State Farm
Waukegan, IL
03.2018 - 01.2019
- Met all customer call guidelines including service levels, handle time and productivity
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Education
High School Diploma -
Waukegan High School
06.2012
Skills
- Community Outreach
- Team Collaboration
- Conflict Resolution Knowledge
- Relationship Building
Timeline
Case Manager Specialist
YWCA Metropolitan Chicago
03.2021 - 08.2022
Receptionist
Community Action
01.2019 - 03.2021
Retention Specialist
State Farm
03.2018 - 01.2019
High School Diploma -
Waukegan High School
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