Tania Escalante

• Coordinated office operations, ensuring efficient workflow and timely completion of administrative tasks.
• Received and submitted, roof proposals for multiple job sites including ISD, hospitals and other commercial sites .
• Developed and maintained filing systems, enhancing document retrieval processes and organization.
• Assisted in preparation of reports and presentations.
• Worked multiple departments including commercial and waterproofing side. Ordering marketing merchandise, paying outstanding invoices.
• Photocopying drawings and design blueprints so estimators can give accurate estimates and proposals for potential jobs.
• Any and all other clerical projects assigned.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

• Timekeeping for office staff
• Ordering office supplies
• Organizing office events, including office parties and corporate events
• Setting up new employees in Rhumbix and providing on boarding materials
• Going to job sites to set up employees in Insperity
• Assisting HR when needed
• Translation of statements to English from Spanish
• Assisting with Rhumbix reports for payroll
• Assisting upper management as needed and/or requested
• Ordering marketing supplies including but not limited to business cards, work shirts (FRC and non FRC)
• In charge of corporate AMEX account
• Oversee employee WEX account
• Oversee facilities accounts such as burglar alarm, fire alarm etc
• In charge of Verizon business account
• Calendar & travel management for the president of the company
• Mail pick up and distribution
• Coordinate office meetings, trainings, events & visits
• Arrange meeting rooms, ordering catering , tech setup (when needed)
• Coordinating office events such as birthdays, parties lunches and baby showers

• Answer phone calls with customer questions
• Send clients necessary paperwork for specific processes
• Take calls from Spanish consumers
• Create correspondence for customers
• Submit escalation request for customer
• Handle customers follow ups daily
• Handle all customer service inquiries in a reasonable manner

• Handling all customer inquiries for all communities in the Greater Houston area
• Inputting homeowner request
• Handling all necessary paperwork for construction managers
• Handling all paperwork for Production Managers
• Weekly production reports
• Weekly mail runs to include the following weeks jobs
• Back up the receptionist as needed
• Processing paperwork entered in our website
• Handling all requests by construction managers

• Answer Incoming phone calls
• Booking new jobs for our Paris office
• Sales
• Maintenance of our office (cleaning, making sure our products are stocked)
• Ordering needed items for the owners
• Handling administrative day to day duties for the office
• Interviewing potential employees
• Handling all bilingual employees/ customer questions

• Company Overview: Staffing Agency
• Answered calls on a multi-line phone system
• Managed League City and Friendswood offices
• Entered new agents in our system
• Processed checks and handled closing documents
• Processed incoming and outgoing mail and ordered office supplies
• Updated social media accounts for both locations
• Set up all sponsored agent meetings
• Staffing Agency

• Schedule showings
• Answer phones
• Send out correspondence
• Handling all day-to-day administrative duties
• Running errands for realtor

• Dispatched trucks to refineries to deliver our stainless totes
• Maintained contact with vendors, truckers, brokers, and customers
• Kept track of 15k flo-bins, through a sophisticated system, that includes a scanning program
• Worked with the sales and warehouse personnel to fulfill customer orders

Invoicing Maritime customers for phone and network usage.

Prepare reports for project managers.

Kept minute meetings.

Assisted other departments on day to day clerical tasks as needed.

• Answered all customer inquiries
• Created spread sheets, pivot tables, presentations, and invoices
• Generated reports and formatted documents
• Assisting other departments such as Equipment, Marine, and Fuel