Tania Escalona Palma

Coordinate patient appointments with the specialists who consult in the clinic (Podiatry, Optometry, Nephrology, Cardiology and Psychiatry).

• Coordinate patients' surgeries and procedures with specialists.
• Verify that the required documentation is present and inform the medical insurance.

• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
• Processed medical insurance claims and payments.
• Developed strong relationships with external healthcare facilities, fostering a collaborative approach to patient care coordination.

• Collaborated with team members to develop best practices for consistent customer service delivery.
• Trainer staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Provided excellent customer care by responding to requests.
• Met customer call guidelines for service levels, handled time, and productivity.