Tania Henriquez
GXO Logistics
Redlands,CA
2
Languages
18
years of professional experience
Results-driven Operations Supervisor with 15+ years of progressive leadership experience in distribution, logistics, warehouse operations, customer service, and workforce management. Proven success leading high-volume operations, driving productivity, improving process efficiency, and developing high-performing teams.
Work History
Operations Supervisor
4 Years- Lead daily distribution center operations ensuring productivity, quality, and safety goals are achieved.
- Supervised, coached, and developed warehouse associates to enhance team skills and operational readiness.
- Monitored KPIs and implemented process improvements to drive efficiency and meet operational targets.
- Coordinated labor planning and workforce allocation to optimize resource utilization and support daily operations.
Operations Team Lead
11 Months- Trained and mentored associates to improve performance.
- Trained and mentored associates, enhancing their skills and contributions to team objectives.
- Supported workforce planning and drove continuous improvement initiatives to optimize operations.
Lead Customer Service Specialist
4 Years 6 Months- Led customer service operations, ensuring timely order fulfillment and customer satisfaction.
- Resolved escalated customer issues while coordinating with logistics teams to streamline solutions.
- Led customer service team in resolving complex inquiries, enhancing overall client satisfaction.
- Developed and implemented training programs for new specialists, improving team efficiency and performance.
- Analyzed customer feedback to identify service gaps, driving strategic improvements in support processes.
Team Lead Coordinator
4 Years 1 Month- Coordinated staffing and inventory management to ensure smooth daily operations.
- Oversaw team operations, ensuring adherence to company standards and policies.
- Mentored staff, fostering professional development and enhancing team performance.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
Customer Service Representative
3 Years 5 Months- Delivered customer support while accurately maintaining customer records to ensure seamless service delivery.
- Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
- Facilitated seamless order processing and tracking using proprietary CRM software.
- Provided training and mentorship to new team members, enhancing overall team performance.
Education
High School Diploma
Skills
Warehouse management systems
Microsoft Office Suite
Excel
KPI analysis
Operations management
Performance monitoring
Labor Planning
Process Imrovement
Team Training
Safety oversight
Employee development
Task management
PROFESSIONAL DEVELOPMENT
Leadership Development Programs; Supervisor & Management Development; Continuous Improvement Methodologies
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Supervisor
GXO Logistics
09.2022 - CurrentRead More
Operations Team Lead
GXO Logistics
10.2021 - 09.2022Read More
Lead Customer Service Specialist
US Games Distribution
08.2016 - 02.2021Read More
Team Lead Coordinator
HomeGoods
07.2012 - 08.2016Read More
Customer Service Representative
Ground Breaking Communications
02.2009 - 07.2012Read More
Cleveland High School
High School Diploma
Read More