Open To Work
Tania Jones
Louise Elaine Hair & Scalp Wellness
Greer,SC
Work Preference
Job Search Status:
Open to work
Desired start date:
2 weeks notice
Desired Job Title
Salon 0wnerPractice ManagerFront Desk ReceptionistFront Desk Receptionist
Work Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work
Location Preference
On-SiteRemote
Location:
Greer, SCGreenville, SCSpartanburg scNashville, TN
Open to relocation:
Yes
Important To Me
Career advancement
2027
years of professional experience
Dynamic and adaptable leader with extensive experience in the beauty and healthcare industries. Skilled in training and mentoring staff, optimizing operational processes, and implementing marketing strategies to drive client engagement and satisfaction.
Work History
Salon 0wner
5 Years 3 Months- Developed and implemented effective marketing strategies to enhance brand visibility and attract new clientele.
- Managed daily salon operations, ensuring high-quality customer service and satisfaction.
- Trained and mentored staff on best practices in hair care techniques and customer engagement.
- Optimized inventory management processes, reducing waste and maintaining product availability.
- Conducted regular staff performance evaluations to foster professional growth and accountability.
- Established strong vendor relationships to secure competitive pricing on salon products and supplies.
- Designed tailored wellness programs focusing on scalp health and holistic beauty solutions for clients.
- Analyzed customer feedback to refine service offerings and improve overall client experience.
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Coordinated staff meetings to discuss goals, address concerns, and celebrate achievements collectively.
- Nurtured a vibrant salon culture by organizing team-building activities and recognizing outstanding employee performance.
- Maintained daily, monthly, and quarterly records of costs and revenue.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed daily operations for salon success, including staff scheduling, inventory management, and financial reporting.
- Ensured compliance with industry regulations and hygiene standards through routine inspections and process improvements.
- Maintained staff records and work schedules.
- Oversaw daily salon operations and performed general salon tasks.
- Organized employee shifts and took peak times and seasonality into consideration.
- Created customized treatment plans for clients based on their individual needs and preferences, resulting in high levels of satisfaction.
- Organized special events such as styling workshops or themed promotions to engage customers and boost sales revenues.
Practice Manager
2 Years 5 Months- Streamlined patient scheduling processes to enhance clinic efficiency.
- Managed daily operations, ensuring compliance with healthcare regulations and standards.
- Developed training programs for staff, improving service delivery and patient satisfaction.
- Led initiatives to optimize patient flow, reducing wait times significantly.
- Analyzed performance metrics to identify areas for operational improvement and strategic planning.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Supervised team of Number office personnel.
- Provided supervision and management to team of support personnel.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Implemented new electronic health record system to improve record accuracy and accessibility.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Front Desk Receptionist
- Greeted and assisted patients, ensuring a welcoming environment for families.
- Managed appointment scheduling using electronic health record systems efficiently.
- Answered phone calls, addressing inquiries and directing calls to appropriate staff.
- Processed patient check-ins and check-outs, maintaining accurate records of visits.
- Coordinated communication between healthcare providers and patients to streamline operations.
- Maintained cleanliness and organization of the front desk area to enhance patient experience.
- Handled insurance verification processes promptly to facilitate patient services.
- Supported administrative tasks, contributing to overall office efficiency and workflow improvement.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Streamlined check-in processes, reducing wait times for guests.
- Greeted visitors warmly, creating positive first impression of organization.
- Provided basic technical support for front office equipment, minimizing downtime.
Front Desk Receptionist
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
- Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Developed FAQ document for common visitor inquiries, streamlining information provision.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected Type payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Greeted and assisted patients, ensuring a welcoming environment for families.
- Answered phone calls, addressing inquiries and directing calls to appropriate staff.
- Processed patient check-ins and check-outs, maintaining accurate records of visits.
- Maintained cleanliness and organization of the front desk area to enhance patient experience.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Greeted patients and visitors, ensuring positive first impressions through professional demeanor.
- Greeted visitors warmly, creating positive first impression of organization.
Education
Outstanding Student of Excellence - Businesses Management
Associate of Arts - Cosmetology
High School Diploma
Skills
Appointment scheduling
Supervisory skills
Staff management
Health and safety
Staffing
Timeline
Salon 0wner
Louise Elaine Hair & Scalp Wellness
05.2021 - CurrentRead More
Practice Manager
Capstone Pediatrics
08.2018 - 01.2021Read More
Front Desk Receptionist
Capstone Pediatrics
2013 - 05.2018Read More
Front Desk Receptionist
Holiday Inn Express Hotel
2009 - 2013Read More
Greenville Technical College
Outstanding Student of Excellence from Businesses Management
Read More
Southern Institution of Cosmetology
Associate of Arts from Cosmetology
Read More
Overton High School
High School Diploma
Read More