Tania Kelly
Chicago,IL
Summary
Energetic 22-year-old Flight Attendant born and raised in Chicago, Illinois with 6+ years of experience providing wonderful customer service, cash handling and working well in a team environment.
Overview
5
5
years of professional experience
Work History
Flight Attendant
SkyWest Airlines
2023.06 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
OPTICIAN
Pearle Vision
2022.03 - 2023.06
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
SHIFT SUPERVISOR
Sweetgreen
2019.10 - 2022.03
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
Education
Some College - Early Childhood Education
Malcolm X City College of Chicago
Chicago, IL09.2024
High School Diploma -
Wells Community Academy
Chicago, IL06.2020
Skills
- Customer assistance
- Excellent verbal communication skills
- Work well under pressure
- Attentiveness
- Resolve guest issues
Personal Information
Date of Birth: 02/13/02
Certifications and Courses
•Food handler certification (2018)
•Flight Attendant certification (2023)
Timeline
Flight Attendant
SkyWest Airlines
2023.06 - Current
OPTICIAN
Pearle Vision
2022.03 - 2023.06
SHIFT SUPERVISOR
Sweetgreen
2019.10 - 2022.03
Some College - Early Childhood Education
Malcolm X City College of Chicago
High School Diploma -
Wells Community Academy
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