Quashonda Atkinson
Jamaica,NY
Summary
Looking to join a growing entrepreneurial organization as part of the Executive team.
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Overview
8
8
years of professional experience
Work History
Flight Attendant
American Airlines
05.2025 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Floor Supervisor
The North Face
08.2024 - 01.2025
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
Retail Store Manager
Cotton On Group
07.2023 - 07.2024
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Optimized store displays and appearance via strategic merchandising.
Retail Store Manager
AT&T
10.2020 - 07.2023
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Upsold customers by recommending accessories and promotions to increase revenue.
Key Holder
Gap Factory
08.2019 - 09.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Service Manager
Chipotle Grill
09.2017 - 07.2019
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Developed, implemented and managed business plans to promote profitable food and beverage sales
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Reconciled cash and credit card transactions to maintain accurate records
Education
Bachelor of Science - Psychology
Queens College of The City University of New York
Flushing, NY06.2024
High School Diploma -
August Martin High School
Jamaica, NY06.2019
Skills
- Stocking and replenishing
- Cash register operations
- Cash drawer management
- Point of sale knowledge
- Customer assistance
- Inventory management
- Refunds and exchanges
- Customer service
- Sales techniques
- Negotiation
- Interpersonal communication
- Merchandising expertise
- Account servicing
- Service agreements
- Merchandise restocking
Timeline
Flight Attendant
American Airlines
05.2025 - Current
Floor Supervisor
The North Face
08.2024 - 01.2025
Retail Store Manager
Cotton On Group
07.2023 - 07.2024
Retail Store Manager
AT&T
10.2020 - 07.2023
Key Holder
Gap Factory
08.2019 - 09.2020
Service Manager
Chipotle Grill
09.2017 - 07.2019
Bachelor of Science - Psychology
Queens College of The City University of New York
High School Diploma -
August Martin High School
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