Tania Kittaneh
1817 Brenda's Lane, Yadkinville,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Team Leader
H&R Block
12.2023 - Current
- Resolved client issues to their satisfaction in order to maintain strong working relations with our firm
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Provided daily direction to team members to achieve departmental goals.
- Managed the front and back end of the operation to streamline the workflow and increase the tax professionals' productivity.
Multi Unit Team Leader
H&R Block
10.2021 - 07.2023
- Managed three offices for Tax Season 2022 and 2023.
- Generated a million dollars in revenue for tax season 2022.
- Worked together with staff of each office to increase the performance and productivity and to accomplish the objective of a minimum of 40% in virtual returns.
- Handled client escalations to reach a resolution that resulted in client satisfaction.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Associate Team Leader
H&R Block
12.2020 - 05.2021
- Earned the Associate Team Leader of the year award for 2021
- Supported tax professionals by handling day-to-day needs, assisting clients, multitasking and research skills.
- Maintained an efficient office environment by properly directing incoming calls, making and following up on appointments, as well as outgoing mail.
- Developed a strong rapport with clients, leading to increased trust and repeat business opportunities.
Administrative Assistant
Capitale Investments LLC
10.2017 - 01.2020
- Managed approximately 50 incoming calls, emails and faxes per day from customers.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed office calendar covering appointments, meetings, and travel.
- Processed correspondence, documents and reports to support staff.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Administrative Assistant
Evolution Investment WLL
04.2013 - 04.2017
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained an efficient office environment by handling incoming calls and emails
- Updated office calendar with new meetings, events and appointments.
- Handled general office tasks, independently completing variety of basic and routine clerical and secretarial work.
Education
Bachelor of Science - Psychology
04-2007
High School Diploma -
06-1997
Skills
- Highly organized
- Customer centricity
- Multitasking
- Good Telephone Etiquette
- Front desk management
- Effective communication
- Problem-solving
- Attention to detail
- Computer skills
- Administrative support
- Interpersonal Skills
- Strong empathy skills
Languages
Arabic
Professional Working
Timeline
Team Leader - H&R Block
12.2023 - Current
Multi Unit Team Leader - H&R Block
10.2021 - 07.2023
Associate Team Leader - H&R Block
12.2020 - 05.2021
Administrative Assistant - Capitale Investments LLC
10.2017 - 01.2020
Administrative Assistant - Evolution Investment WLL
04.2013 - 04.2017
Thomas Edison - Bachelor of Science, Psychology
American DoDEA School - High School Diploma,