Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Tania Magana

Gravette,AR

Summary

Retail management professional with extensive experience in team leadership, operational efficiency, and customer service excellence. Proven ability to manage large teams, optimize processes, and drive sales performance. Skilled in inventory control, staff development, and strategic planning to achieve organizational goals. Bilingual (English/Spanish).

Overview

13
13
years of professional experience

Work History

Resolution Specialist, Contact Center

Walmart
01.2021 - Current
  • Managed associate inquiries, ensured compliance, and implemented process improvements.

Front End Ap Associate

Walmart
11.2020 - 08.2021

Monitor live video feeds (CCTV) to detect suspicious behavior.

Monitored customer interactions and sales activities on the floor to prevent theft and protect merchandise.

Online Grocery Dept. Manager

Walmart
01.2018 - 01.2021
  • Directed operations, improved order accuracy by 15%, and enhanced fulfillment speed.

Pharmacy Associate

Walmart
01.2015 - 01.2016
  • Maintained compliance and assisted customers.

Quality Assurance

Georges, Inc.
01.2013 - 01.2013
  • Ensured product safety and compliance with labeling standards.

Education

High School Diploma -

Springdale High School
Springdale, AR
01.2010

Skills

  • Retail Operations
  • Team Leadership
  • Customer Service
  • Inventory Management
  • Conflict Resolution
  • Process Improvement
  • Strategic Planning
  • Bilingual: English & Spanish

Accomplishments

  • Managed a team of 20+ associates in a high-volume retail environment.
  • Improved order accuracy by 15% through process enhancements.
  • Recognized for leadership and customer service excellence.

Languages

English
Spanish

Timeline

Resolution Specialist, Contact Center

Walmart
01.2021 - Current

Front End Ap Associate

Walmart
11.2020 - 08.2021

Online Grocery Dept. Manager

Walmart
01.2018 - 01.2021

Pharmacy Associate

Walmart
01.2015 - 01.2016

Quality Assurance

Georges, Inc.
01.2013 - 01.2013

High School Diploma -

Springdale High School