Open To Work
Hi, I’m
Tiffany Simpson
Summary
I excel in managing high-volume call traffic and resolving customer issues efficiently while demonstrating strong verbal and written communication skills. My ability to analyze data and streamline processes enhances overall service delivery and supports effective patient care.
Overview
21
years of professional experience
Work History
WalmartNashville, TN
Resolution Specialist, Contact Center
04.2022 - 04.2025
Job overview
- Managed high-volume call traffic efficiently while ensuring a high level of customer satisfaction.
- Resolved customer issues promptly to enhance service quality and build client trust.
- Identified inefficiencies in operational processes and implemented targeted solutions to streamline workflows.
- Analyzed complex data sets to derive actionable insights and support decision-making processes.
- Collaborated with cross-functional teams to achieve project objectives and strengthen team cohesion.
- Maintained adherence rates at 92% or higher during shifts.
Cash America PawnNashville, TN
Pawn Broker
11.2016 - 03.2024
Job overview
- Handled high-volume phone calls while providing assistance to customers, ensuring prompt and effective service.
- Possessed effective communication and interpersonal skills with the ability to deal with all levels of personnel and the general public in a professional manner.
- Utilized intermediate computer skills to operate innovative wireless technology for improved customer interactions.
United Child CareNashville, TN
Caregiver
02.2011 - 07.2013
Job overview
- Facilitated activities that promoted children's emotional and social skills development.
- Assisted children in completing homework assignments at the learning center.
Feed The ChildrenNashville, TN
Order Puller
01.2010 - 12.2010
Job overview
- Retrieved merchandise from bins and shelves for order fulfillment.
- Placed merchandise on conveyors for efficient sorting and wrapping.
- Kept records of outgoing orders.
Karen StuartNashville, TN
Personal Assistant
04.2007 - 10.2009
Job overview
- Executed various housekeeping tasks to maintain cleanliness in living spaces, such as cooking and cleaning.
- Facilitated communication and gathered information, ensuring efficient information flow.
Pied Piper DaycareNashville, TN
Caregiver
05.2004 - 10.2006
Job overview
- Facilitated children's emotional and social development through engaging activities.
- Demonstrated strong communication skills in interactions with children and parents.
Education
Cohn Adult School Nashville, TN
Skills
- Customer relationship management
- Call handling
- Data analysis
- Conflict resolution
- Organizational skills
- Adaptability
- Team collaboration
- Issue resolution
- Call escalation
- Process improvement
- Customer service
- Attention to detail
- High stress tolerance
- Problem-solving skills
Work Preference
Job Search Status
Open to workTimeline
Resolution Specialist, Contact Center
Walmart
04.2022 - 04.2025
Pawn Broker
Cash America Pawn
11.2016 - 03.2024
Caregiver
United Child Care
02.2011 - 07.2013
Order Puller
Feed The Children
01.2010 - 12.2010
Personal Assistant
Karen Stuart
04.2007 - 10.2009
Caregiver
Pied Piper Daycare
05.2004 - 10.2006