Summary
Overview
Work History
Education
Skills
Timeline
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Tania Marziano

Land O' Lakes,United States

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

15
15
years of professional experience

Work History

Specimen Processor

Quest Diagnostics
11.2022 - 05.2023
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
  • Analyzed experiment and test results to validate adherence to standards and specifications.
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.

Fulfillment Associate

Amazon
11.2021 - 05.2022
  • Received and reviewed new orders, located requested merchandise and promptly initiated processing.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Cross-trained new associates on picking and filling orders for warehouse products.
  • Operated frequency scanners to track shipment progression and input data into shipping system.

Medical Assistant Receptionist

Dr. Gary Kasten
09.2008 - 05.2011
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Enhanced office productivity by handling high volume of callers per day.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Collected blood, tissue and other laboratory specimens and prepared for lab testing.

Education

Associate of Science - Nursing

Keiser University
Tampa, FL
04.2026

Skills

  • Customer Service and Assistance
  • Documenting Problems
  • Call Control
  • Inbound Customer Calls
  • Verifying Coverage
  • High-Volume Call Centers
  • Critical Thinking
  • Performance Metric

Timeline

Specimen Processor

Quest Diagnostics
11.2022 - 05.2023

Fulfillment Associate

Amazon
11.2021 - 05.2022

Medical Assistant Receptionist

Dr. Gary Kasten
09.2008 - 05.2011

Associate of Science - Nursing

Keiser University

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Tania Marziano