Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tania Morales-Hernandez

Crowley,TX

Summary

Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Tasker

Ulta
Burleson, TX
02.2023 - Current
  • Keep fixtures stocked with merchandise and maintain overall store cleanliness.
  • Ensuring all tasks are executed as planned and product is available for purchase.
  • Supporting store management by following process and procedures and completing tasks.
  • Managing task dashboard and ensure the timely completion of all operational processes, including the shipment and replenishment processes of goods, merchandise sets, and inventory counts and procedures.
  • Participating regularly in ongoing training, including timely completion of daily digital trainings, to enable continuous professional development and drive sales performance.
  • Completing merchandise resets, planograms, marketing displays, physical inventory procedures, and processing shipments.
  • Ensuring assigned work area is replenished, signed, and faced, and ensuring testers are available.
  • Ensuring compliance by being knowledgeable of Ulta Beauty's policies, procedures, and standards.
  • Helping eliminate and/or reduce potential theft of product by providing exceptional guest service and maintaining awareness while on the sales floor.

Amazon Warehouse Associate

Amazon
Irving, TX
02.2022 - 01.2023
  • Ensured accurate fulfillment of orders based on picking tickets.
  • Organized assorted inventory items.
  • Executed loading and safety procedures diligently.
  • Efficiently organizing and storing deliveries in designated areas.
  • Ensured efficient distribution by properly stacking deliveries in vehicles.
  • Consistently achieved and surpassed productivity targets.
  • Operated equipment correctly, including taping and dunnage machines.
  • Secure items with dunnage to protect them from damage during shipping.
  • Work together with fellow associates to ensure all resources needed to do the job sufficiently are provided.
  • Use a handheld tape gun to seal boxes before they are shipped out.
  • Unfold and fold boxes in preparation for placing items inside before packing.
  • Use safe lifting procedures to handle bulky and heavy items.
  • Apply labels to packaged items in preparation for outbound shipping.

Insurance Agent

A-Max Insurance Services
Burleson, TX
02.2021 - 02.2022
  • Sought out and secured the most competitive insurance rates for customers by shopping from 20 diverse providers
  • Guided customers in evaluating various coverage options to determine the most appropriate ones for their requirements
  • During periods of inactivity, customer contacts were initiated to highlight upcoming payment obligations. In some instances, alternative insurance rates were also offered during these discussions.
  • Developed customer relationships and ensured satisfaction with services.
  • Maintained accurate records of all customer interactions, process customer accounts and file documents.
  • Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
  • Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
  • Upsold additional products or services when appropriate in order to meet sales goals.
  • Created daily reports on sales figures and provided analysis on trends within assigned area of responsibility.
  • Prepared promotional materials for marketing campaigns.
  • Organized promotional events such as trade shows conferences.
  • Adhered strictly to company policies regarding confidentiality of client information.
  • Responded promptly to customer service calls and inquiries from diverse groups of individuals.
  • Utilized computer systems for tracking, information gathering and and or troubleshooting.

Education

Limited Lines License -

Texas Department of Insurance
1601 Congress Avenue, Austin, TX 78701
02-2021

High school diploma -

Williams High School
07.2018

Skills

  • Active listening
  • Communication
  • Customer service
  • Problem solving
  • Time management
  • Both team player and independent
  • Bilingual (English and Spanish fluent)

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Tasker

Ulta
02.2023 - Current

Amazon Warehouse Associate

Amazon
02.2022 - 01.2023

Insurance Agent

A-Max Insurance Services
02.2021 - 02.2022

Limited Lines License -

Texas Department of Insurance

High school diploma -

Williams High School

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Tania Morales-Hernandez