Aisha Abdulkarim
Anchorage,AK
Summary
Compassionate professional with background in personal care and service. Known for high productivity and efficient task completion, ensuring client satisfaction and well-being. Skilled in empathetic communication, time management, and adaptive problem-solving strategies. Excel at using patience, active listening, and interpersonal skills to build trust and foster positive relationships.
Overview
2
2
years of professional experience
Work History
Tasker
Ulta Beauty Inc.
Anchorage , AK
09.2024 - Current
- Developed detailed plans of action for each task, including necessary materials and estimated timelines.
- Provided exceptional customer service by responding promptly to inquiries, addressing concerns, and resolving problems.
- Inspected work areas prior to beginning any task in order to identify potential safety hazards or other issues that could affect completion time or quality of work.
- Organized tools, equipment, and supplies needed for each task in order to ensure efficient use of resources during job performance.
- Kept up-to-date with industry trends related to new products and services available that may benefit customers' specific needs.
- Participated in training sessions conducted by supervisors in order to stay abreast of best practices for completing various types of tasks.
- Communicated regularly with supervisor about progress made on assigned tasks so that they can provide guidance if needed.
- Managed multiple projects simultaneously while prioritizing those requiring immediate attention due to tight deadlines or emergency situations.
- Followed established safety guidelines and best practices when completing assignments.
Customer Service Representative
Denali Foods
Anchorage , AK
08.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Representative
Sudzy Salmon Car Wash
Anchorage
07.2024 - 10.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Intern
Fct water board
FCT , Abuja , Abuja
03.2023 - 09.2023
- Performed daily laboratory testing and analysis of raw materials, in-process samples, finished product and stability samples according to established protocols.
- Maintained accurate records of all laboratory activities, including data entry into the Quality Assurance database.
- Conducted calibration checks on laboratory equipment to ensure accuracy of results.
- Prepared reagents and solutions as needed for laboratory use.
Customer Service Representative
Nadrem super stores
FCT , Abuja
06.2022 - 08.2023
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science - Microbiology
Veritas University
FCT , Abuja 07-2024
Skills
- Customer Service
- Strong Work Ethic
- Hospitality service expertise
- Data Entry
- Report Generation
- Computer Proficiency
- Active Listening
Timeline
Tasker
Ulta Beauty Inc.
09.2024 - Current
Customer Service Representative
Denali Foods
08.2024 - Current
Customer Service Representative
Sudzy Salmon Car Wash
07.2024 - 10.2024
Intern
Fct water board
03.2023 - 09.2023
Customer Service Representative
Nadrem super stores
06.2022 - 08.2023
Bachelor of Science - Microbiology
Veritas University