Summary
Overview
Work History
Education
Skills
Languages
Timeline
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TANIA MURILLO DUARTE

HEREDIA,COSTA RICA

Summary

Bilingual Human Resources Administrator offering 6 years of progressive success in different roles. Strong foundation of utilizing excellent communication and emotional intelligence to build strong teams and cultivate positive work cultures.

Overview

6
6
years of professional experience

Work History

HR Administrator III

Amazon
07.2022 - Current
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Managed benefits by answering questions via phone, chat, cases and tickets.
  • Analyzed reports to monitor employee engagement and service satisfaction.

HR Disability and Leave Services

Amazon
09.2021 - 07.2022
  • Skilled at working independently and collaboratively in a team environment while handling internal clients concerns.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Identified issues, analyzed information and provided solutions to problems.

CSNA ADVOCACY ADVISOR

Amazon
06.2020 - 05.2021
  • Assisted internal customers via chat and tickets.
  • Actively listened to customers, handled concerns quickly as the point of contact for major issues.
  • Met metrics guidelines for service levels, handle time and productivity.

CSNA ASSOC AUDIBLE

Amazon
10.2017 - 06.2020
  • Addressed billing questions and resolved technical issues via phone and chat from external customers.
  • Worked well independently and on a team to solve problems.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Technical Degree - Business Administration

Universidad Politecnica Internacio
Heredia, Costa Rica
11.2024

Technical Degree - Human Talent Management

Universidad Politecnica Internacional
Heredia, Costa Rica
09.2023

High School Diploma -

Colegio Técnico Profesional de Ulloa
Heredia, Costa Rica
11.2016

Techical Diploma Executive for Customer Service -

Colegio Técnico Profesional De Ulloa
Heredia, Costa Rica
11.2016

Skills

  • Process Improvement Techniques
  • Team Building Activities
  • Data Analysis and Reporting
  • Human Resources Information Systems
  • Labor Law Compliance
  • Time Management Abilities

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

HR Administrator III

Amazon
07.2022 - Current

HR Disability and Leave Services

Amazon
09.2021 - 07.2022

CSNA ADVOCACY ADVISOR

Amazon
06.2020 - 05.2021

CSNA ASSOC AUDIBLE

Amazon
10.2017 - 06.2020

Technical Degree - Business Administration

Universidad Politecnica Internacio

Technical Degree - Human Talent Management

Universidad Politecnica Internacional

High School Diploma -

Colegio Técnico Profesional de Ulloa

Techical Diploma Executive for Customer Service -

Colegio Técnico Profesional De Ulloa

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TANIA MURILLO DUARTE