Tania Ponce
Roselle,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
CUSTOMER SERVICE SPECIALIST
Teejet Technologies
02.2024 - 06.2024
- Responded to customer requests for products, services, and company information
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Managed over 50 customer calls and emails per day
TECHNICAL SUPPORT COORDINATOR/PROJECT COORDINATOR
Frain Industries
02.2022 - 02.2024
- Resolved 20 technical support inquiries per day
- Recorded and maintained relevant notes for each client and work order
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Documented support interactions for future reference
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
- Kept projects on schedule by managing deadlines and adjusting workflows
- Reported regularly to managers on project budget, progress, and technical problems
SALES AND CUSTOMER SERVICE ASSISTANT
Safe Fleet (formerly Randall Manufacturing)
01.2021 - 04.2021
- Analyzed customer feedback to identify areas for improvement
- Refunded money and adjusted bills to resolve customer service or billing complaints
- Built strong relationships with customers and colleagues by providing friendly and personable service
- Collaborated with other departments to guarantee customer satisfaction
ADMINISTRATIVE ASSISTANT
10.2015 - 01.2021
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
- Volunteered to help with special projects of varying degrees of complexity
- Managed filing system, entered data and completed other clerical tasks
Education
High School Diploma -
Fenton High School
Bensenville, IL05.2013
No Degree -
College of DuPage
Glen Ellyn, ILSkills
- Customer Order Management
- Price quotes
- Report Generation
- Account Management
- Project Management
- Problem Resolution
- Google Docs
- Accounting
- Sales Support
- Data Entry
- Pricing
- CRM Software
Languages
Spanish
Native or Bilingual
Timeline
CUSTOMER SERVICE SPECIALIST
Teejet Technologies
02.2024 - 06.2024
TECHNICAL SUPPORT COORDINATOR/PROJECT COORDINATOR
Frain Industries
02.2022 - 02.2024
SALES AND CUSTOMER SERVICE ASSISTANT
Safe Fleet (formerly Randall Manufacturing)
01.2021 - 04.2021
ADMINISTRATIVE ASSISTANT
10.2015 - 01.2021
High School Diploma -
Fenton High School
No Degree -
College of DuPage
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