Tania Prohaska

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Learned and adapted quickly to new technology and software applications.

Facilitated one-on-one coaching sessions for employees needing personalized assistance with complex system tasks or functions.

• Collaborated with IT staff to stay up-to-date on system updates, incorporating changes into relevant training content.
• Evaluated employee proficiency in system usage, identifying areas of improvement and providing additional coaching as needed.
• Served as subject matter expert regarding system capabilities, assisting colleagues with questions or concerns when necessary.
• Streamlined onboarding process for new hires, providing thorough system orientation and hands-on training sessions.
• Established open lines of communication between trainers and trainees, encouraging honest feedback about session quality or other concerns that may arise during the learning process.

• Provided clerical support to department, such as filing, copying and restocking supplies.
• Maintained compliance with all established guidelines and legal requirements.
• Implemented innovative filing systems that significantly improved document retrieval time and efficiency.
• Received and entered vendor bills, printed checks and set up electronic debits.
• Assessed data and information to verify entry, calculation, and billing code accuracy.
• Monitored cash flow closely to prevent any discrepancies or potential issues arising from delayed payments or unaccounted expenses.
• Handled day-to-day accounting processes to drive financial accuracy.

• Cultivated positive working relationships with colleagues, fostering an environment conducive to open communication and collaboration.
• Displayed initiative by seeking out additional resources to enhance understanding of complex topics when necessary.
• Completed Endorsements, Cancellations and Renewals on Auto Policies