Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Tania Rosa

Miami,FL

Summary

Accomplished Nail Technician with a proven track record at Glosslab, exceptional customer service. Excelled in sanitation procedures and client consultation, enhancing customer satisfaction and loyalty. Demonstrated professionalism and attention to detail, significantly improving client retention. Skilled in multitasking and team collaboration, ensuring high-quality service delivery. Friendly Manicurist versed in both manicures and pedicures. Hardworking, reliable and dedicated to customer service. Willing to take on any task to support business and team needs.

Overview

9
9
years of professional experience

Work History

Nail Technician

Glosslab
01.2024 - Current
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Prepared nail beds and cuticles, shaped nails and applied polish.
  • Communicated effectively with management concerning important customer issues.

Nail Technician

Venitian Nail Spa
07.2023 - 12.2023
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Prepared nail beds and cuticles, shaped nails and applied polish.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Offered advice and recommended products to improve and maintain nails.

Bartender

Red Lobster Restaurant
11.2017 - 01.2023
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Server

Buffalo Wild Wings
04.2015 - 01.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Education

Nail Technician -

Celebrity School of Beauty
Miami, FL
09.2021

High School -

Feinstein High
Providence, RI
2010

Skills

  • Sanitation Procedures
  • Customer Service
  • Team Collaboration
  • Client consultation
  • Bilingual
  • Problem solving
  • Excellent Communication
  • Attention to Detail

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Nail Technician

Glosslab
01.2024 - Current

Nail Technician

Venitian Nail Spa
07.2023 - 12.2023

Bartender

Red Lobster Restaurant
11.2017 - 01.2023

Server

Buffalo Wild Wings
04.2015 - 01.2017

Nail Technician -

Celebrity School of Beauty

High School -

Feinstein High

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Tania Rosa