CUSTOMER SERVICE EXPERIENCE
Tania Shuman
EXPORT DOCUMENTATION
Jacksonville,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
Work History
Export Documentation Specialist
HAMBURG SUD/MAERSK LINE
Jacksonville, FL
11.2021 - Current
- Entered shipping information into computer system and estimated freight and postal rates
- Advised clients on transportation and payment methods
- Skilled at working independently and collaboratively in team environment
- Worked well in team setting, providing support and guidance
- Paid attention to detail while completing assignments
- Proven ability to learn quickly and adapt to new situations
- Globe, Outlook, Teams, Excel, Ocean, Case Management
- Managed over 60 emails per day
Release of Information Specialist
Release Of, ScanStat Technologies
Jacksonville, FL
10.2021 - 11.2021
- Reviewed medical records for completeness and filed records in alphabetic and numeric order
- Used Cerner to perform data entry functions
- Utilized electronic medical record systems to store, retrieve and process patient data
- Verified accuracy of patient information in medical records
- Handled phone calls from attorneys, insurance companies and patients
- Scanned and uploaded medical records into electronic medical records system
- Input data into computer programs and filing systems
- Managed over 50 medical records per day for patients
- Tracked and monitored requests for medical records release
- Maintained historical reference by abstracting and coding clinical data such as diseases, operations procedures and therapies
Durable Medical Equipment Representative
AMERICAN SLEEP PRODUCTS
Jacksonville, FL
10.2020 - 09.2021
- Maintained safe work environment and adhered to privacy regulations
- Demonstrated respect, friendliness and willingness to help wherever needed
- Identified issues, analyzed information and provided solutions to problems
- Applied effective time management techniques to meet tight deadlines
- Proved successful working within tight deadlines and fast-paced environment
- Managed over 50 calls per day
- Managed time efficiently in order to complete all tasks within deadlines
- Worked effectively in fast-paced environments
Image Processing Technician
Department Of Labor
Jacksonville, FL
08.2018 - 10.2020
- Resolved problems, improved operations and provided exceptional service
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Skilled at working independently and collaboratively in team environment
- Gained extensive knowledge in data entry, analysis and reporting
- Worked flexible hours across night, weekend and holiday shifts
- Managed Over 50 cases per day
- Ran errands and provided general office support in professional environment
- Learned and adapted quickly to new technology and software applications
Medical Records Technician
St.Vincent Hospital
Jacksonville, FL
05.2016 - 06.2017
- Scan in each batch into EMR system for quality control making sure all documents were correctly placed in Que for reviewing and all patients information matches
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Input data into computer programs and filing systems.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Sorted and distributed incoming and outgoing medical records.
- Researched and resolved medical record discrepancies.
- Followed up with medical staff regarding missing information in patient records.
- Scanned and uploaded medical records into electronic medical records system.
- Verified accuracy of patient information in medical records.
- Managed over 60 batches per day
- Followed exact procedures for handling transfers and other releases of medical records
- Printed and photocopied documents to provide patients with copies of medical records
Medical Records Caseworker
EMSI Examination Management Services
Jacksonville, FL
11.2015 - 04.2016
- Outbound calls to Doctor's office and Hospitals to retrieve medical Records Information for patient to set up Life Insurance.
- Worked well in team setting, providing support and guidance
- Excellent communication skills, both verbal and written
- Paid attention to detail while completing assignments
- Demonstrated respect, friendliness and willingness to help wherever needed
- Learned and adapted quickly to new technology and software applications
- Managed over 70 calls per day
- Strengthened communication skills through regular interactions with others
- Organized and detail-oriented with strong work ethic
Education
High School Diploma -
First Coast High School
Jacksonville, FL05.2002
Skills
- Customer Experience
- Data Entry
- Customer Satisfaction
- Shipping Documentation
- Medical Records
- Shipping documents preparation
- Teamwork and Collaboration
- Self-Motivated
Timeline
Export Documentation Specialist
HAMBURG SUD/MAERSK LINE
11.2021 - Current
Release of Information Specialist
Release Of, ScanStat Technologies
10.2021 - 11.2021
Durable Medical Equipment Representative
AMERICAN SLEEP PRODUCTS
10.2020 - 09.2021
Image Processing Technician
Department Of Labor
08.2018 - 10.2020
Medical Records Technician
St.Vincent Hospital
05.2016 - 06.2017
Medical Records Caseworker
EMSI Examination Management Services
11.2015 - 04.2016
High School Diploma -
First Coast High School
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