Tania Solano

Global Cash Card / ADP September 2013 to Present

Customer Service Rep. September 2013 - 2014

Customer Service Trainer 2014 - 2015

Customer Service Team Lead 2015 - 2016

Account Manger 2016 - 2023

Senior Account Manager 2022 – present

• Led strategic account management, initiative at ADP, driving client satisfaction and retention
• Implemented innovative solutions, provide Technical and Operational support.
• Fostered strong partnership with key stakeholders at ADP, aligning client needs with company offering
• Facilitated cross-functional teamwork to delivered tailored solutions
• Leverage data-driven insights to optimized account strategies and exceeds targets
• Spearheaded the development of cutting-edge account management practices at ADP
• Introduced novel approaches to client engagement, enhancing overall service quality
• Pioneer forward thinking initiatives that positioned clients for long term success

• Manage all front office duties & Phone Calls
• Take payments and process transactions
• Coordinate new and present patient with psychological/ immigration/ social security/ psychiatric evaluations and follow up’s, and schedule interpreters if necessary
• Act as a liaison between client & staff in order of completion of administrative reports
• Provided psychological testing, documentation to doctors & crisis prevention assistance
• Manage up to 7 different doctor’s schedules and process daily’s and weekly’s for payroll purposes

• Organize and codify patient’s medical information into the computer
• Print/prepared bills in order to properly bill to insurances and the state
• Provide outside resources to patients if needed
• Perform patient demographic updates in computer when needed

• Process deposits, withdrawals, transfer, wires, change orders and other account maintenance activities for business clients
• Responsible for ATM’s, performed opening & closing duties, including preparing and executing vault transactions as well as maintaining cash levels for the branch as a whole