Tania Villa
Socorro,TX
Summary
Bilingual, organized, and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Social Media Content Moderator
Teleperformance
07.2022 - Current
- Collaborated with fellow moderators to create a safe, inclusive online environment for users.
- Analyzed user data to identify trends and proactively address potential issues within the community.
- Reviewed and approved content submissions according to established policies, ensuring quality control across the platform.
- Maintained strict adherence to confidentiality standards when handling sensitive user information.
- Consistently enforced community guidelines through fair application of disciplinary actions such as warnings or temporary bans.
Manager
Lucky's Sweepstakes
03.2013 - 01.2022
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bachelor of Science - Education
The University of Texas At El Paso
El Paso, TX05.2023
Associate of Arts - Criminal Justice
El Paso Community College
El Paso, TX05.2013
Skills
- Professionalism
- Attention to detail
- Troubleshooting skills
- Problem-solving abilities
- Team building
- Adaptability and Flexibility
- Reliability
- Self Motivation
- Dependable and Responsible
- Multitasking Abilities
- Effective Communication
Timeline
Social Media Content Moderator
Teleperformance
07.2022 - Current
Manager
Lucky's Sweepstakes
03.2013 - 01.2022
Bachelor of Science - Education
The University of Texas At El Paso
Associate of Arts - Criminal Justice
El Paso Community College
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