Tania Vo
Winter Park,FL
Summary
Results-driven professional with a focus on optimizing nursing operations and enhancing team performance. Recognized for leading successful Joint Commission preparations and developing high-performing teams committed to patient-centered care.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Chief Nurse Of Mental Health, VN-4
Department of Veterans Affairs
Orlando, Florida
08.2020 - Current
- Served as acting Deputy ADPCS during a five week planned absence, directly managing a team of 3 Service Chiefs overseeing daily department operations.
- Directed a team of 7 Nurse Managers, in decreasing overtime by 25% through performance management and coaching.
- Directed mock Joint Commission surveys, identified operational gaps, and implemented corrective action plans that reduced regulatory risks.
- Conducted root cause analyses (RCA) to resolve issues with a focus on improvement.
- Integrated High Reliability Organization principles to promote a culture of continuous safety.
- Developed advanced knowledge of VA healthcare delivery through the Central Florida Leadership Development Program.
- Applied expertise in Joint Commission standards to enhance understanding of national patient safety goals.
- Trusted with larger budgets, bigger teams, or more complex, high-stakes projects, such as the enhanced psychiatric beds.
- Spearheaded a neuromodulator project in partnership with Mental Health department heads, aligning diverse leadership visions to expand services and bolster access to Veterans.
Chief Nurse Of Mental Health, VN-4
Department of Veterans Affairs
Sacramento, California
03.2016 - 08.2020
- Directly led and mentored a clinical team of 5 Nurse Managers and 140+ frontline nurses across mental health and medical specialty clinics fostering a culture of high performance, safety, and continuous professional development.
- Reduced average intake wait times for outpatient mental health services by 32% within 6 months by implementing a new triage and rapid-assessment workflow.
- Mentored 4 junior team members who subsequently earned promotions to management-level roles.
- Directed a multidisciplinary task force that successfully prepared the facility for Joint Commission accreditation, resulting in zero findings.
- Direct oversight and accountability for the quality, safety, and operational efficiency of all medical and surgical subspecialties.
- Spearheaded the CREW (Civility, Respect, and Engagement in the Workforce) initiative for 75+ nursing staff, improving the employee engagement category by 30% on the AES.
- Optimized nursing resource allocation by establishing a staff cross-coverage initiative across outpatient and inpatient departments, significantly cutting premium overtime pay.
Nurse Manager Of Inpatient Mental, VN III
Department of Veterans Affairs
Sacramento, California
07.2010 - 03.2016
- Supervised nursing staff to ensure optimal patient care and adherence to protocols.
- Developed staff schedules to maintain adequate coverage and support patient needs.
- Coordinated patient admissions, discharges, and transfers within the healthcare facility.
- Collaborated with interdisciplinary teams to improve treatment plans and patient outcomes.
- Resolved conflicts among staff members to promote a positive work environment.
- Provided ongoing education opportunities for staff regarding changes in policies and procedures.
- Participated in the recruitment, interviewing, selection, orientation of new employees.
- Monitored staff performance and provided coaching and formal counseling to staff.
Mental Health Registered Nurse
Department of Veterans Affairs
Sacramento, California
06.2008 - 07.2010
- Assessed patient mental health needs through thorough evaluations and observations.
- Developed individualized care plans in collaboration with multidisciplinary teams.
- Administered medications and monitored patient responses to treatment regimens.
- Provided crisis intervention and de-escalation techniques during acute situations.
- Documented patient progress and treatment outcomes in electronic health records.
- Led patient education sessions on coping strategies and mental wellness practices.
- Collaborated with families to discuss care options and support systems.
- Implemented evidence-based and best practice problem-solving interventions to establish protective measures for suicide prevention and self-harm.
Licensed Practical Nurse
Sutter Center for Psychiatry
Sacramento, California
03.2005 - 06.2007
- Administered medications and monitored patient responses in a psychiatric setting.
- Conducted vital signs assessments and documented changes in patient conditions.
- Provided emotional support to patients during therapy sessions and daily activities.
- Communicated effectively with patients, family members, healthcare team members, and other stakeholders regarding patient care plans or concerns.
- Provided emotional support to patients dealing with illness or injury related issues.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
Hospital Corpsman Third Class
United States Navy, USN
Portsmouth, Virginia
08.1998 - 09.2004
- Responded to emergency situations such as cardiac arrests or trauma cases.
- Administered medications and monitored patient responses to ensure effective treatment outcomes.
- Conducted routine medical assessments to evaluate patient health status.
- Collaborated with team members and other first responders, ensuring consistent communication to maintain order and efficient care delivery.
- Trained junior corpsmen in clinical procedures and best practices to enhance team competency.
- Facilitated communication among patients, family members, and healthcare professionals to support care coordination.
Education
Master of Science - Nursing Science
Chamberlain College
Addison, IL02-2014
Bachelor of Science - Nursing Science
Chamberlain College
Addison, IL05-2011
Skills
- Clinical management
- Joint Commission standards
- Patient safety initiatives
- Multidisciplinary collaboration
- Interdisciplinary collaboration
- Verbal and written communication
- Interpersonal skills
- Emotional intelligence
Certification
- Nurse Executive, Advanced Certification (NEA-BC)
American Nurses Credentialing Center - Board Certified Psychiatric Registered Nurse
American Nurses Credentialing Center
Timeline
Chief Nurse Of Mental Health, VN-4
Department of Veterans Affairs
08.2020 - Current
Chief Nurse Of Mental Health, VN-4
Department of Veterans Affairs
03.2016 - 08.2020
Nurse Manager Of Inpatient Mental, VN III
Department of Veterans Affairs
07.2010 - 03.2016
Mental Health Registered Nurse
Department of Veterans Affairs
06.2008 - 07.2010
Licensed Practical Nurse
Sutter Center for Psychiatry
03.2005 - 06.2007
Hospital Corpsman Third Class
United States Navy, USN
08.1998 - 09.2004
Master of Science - Nursing Science
Chamberlain College
Bachelor of Science - Nursing Science
Chamberlain College