Robert Patterson
Racine,WI
Summary
Experienced with clinic operations management, team leadership, and patient care. Utilizes effective communication and organizational skills to enhance clinic efficiency. Knowledge of healthcare regulations and best practices ensures compliance and quality care. Professional Clinic Manager with strong emphasis on team collaboration and achieving results. Skilled in healthcare administration, patient relations, and operational efficiency. Reliable and adaptable, ensuring smooth clinic operations and staff cohesion. Focused on delivering high-quality care and optimizing clinic performance.
Overview
11
11
years of professional experience
Work History
MENTAL HEALTH SUPERVISOR
U.S Air Force
Colum Wittlich, Germany
11.2015 - 03.2025
- Led daily operations of a multidisciplinary healthcare team of 11 professionals, driving operational excellence, patient-centered care delivery, productivity, and compliance with HIPAA and clinical quality standards.
- Managed end-to-end patient access and intake operations, including patient onboarding, insurance verification, scheduling coordination, case assignment, and provider matching based on acuity, clinical needs, and program fit.
- Supervised high-volume patient care workflows for 200+ clients monthly, ensuring efficient case management, timely assessments, seamless referrals, and exceptional patient experience across all touchpoints.
- Served as a primary escalation point for patient concerns and sensitive service issues, utilizing empathetic communication and solution-oriented problem solving to ensure high patient satisfaction and service recovery.
- Coached, mentored, and developed healthcare and administrative staff through hands-on leadership, performance feedback, accountability measures, and continuous professional development initiatives.
- Implemented workflow and scheduling process improvements that increased appointment access by 35%, reduced patient wait times, improved engagement rates, and enhanced overall patient satisfaction metrics.
- Analyzed operational analytics, utilization trends, intake data, and productivity reports to identify inefficiencies, optimize resource allocation, and improve service turnaround times by 27%.
- Partnered cross-functionally with clinical providers, billing teams, administrative staff, and organizational leadership to streamline communication, strengthen care coordination, and improve patient onboarding outcomes.
- Oversaw administrative healthcare operations including medical records management, patient scheduling, documentation review, billing coordination, and compliance reporting while maintaining strict confidentiality and HIPAA adherence.
- Utilized operational metrics, reporting dashboards, and performance data to monitor team productivity, support strategic decision-making, and improve workflow efficiency across patient access functions.
- Coordinated staffing schedules and coverage management across multiple service areas, reducing scheduling conflicts, improving operational efficiency by 20%, and supporting continuity of patient care.
Clinic Manager
Community Medical Services
Milwaukee, Wisconsin
01.2026 - Current
- Led hiring, onboarding, training, and performance management of patient-facing healthcare staff and supervisors, building a high-performing Patient Access team focused on service excellence, patient satisfaction, operational efficiency, and compassionate, patient-first care delivery.
- Supervised day-to-day clinic and patient access operations, optimizing staffing models, patient flow, scheduling coordination, and workflow efficiency based on patient census, utilization trends, and provider productivity, contributing to a 20% increase in patient census and improved access to care.
- Increased provider direct service hours by 10%, achieving a clinic-high 57% productivity rate through data-driven operational improvements, workflow redesign, scheduling optimization, and continuous performance management initiatives.
- Established, monitored, and evaluated key performance indicators (KPIs) related to patient engagement, customer service, productivity, utilization, operational analytics, and patient experience to drive continuous improvement and ensure service goals were consistently exceeded.
- Acted as an escalation point for complex patient concerns, grievances, appeals, and service issues, utilizing empathetic communication, de-escalation strategies, and solution-focused problem solving to ensure positive patient outcomes and a high-touch patient experience.
- Partnered cross-functionally with Quality, Compliance, Clinical Coordinators, and leadership teams to maintain HIPAA compliance and adherence to CARF, DEA, OBHL, RHBA, and state regulatory standards while supporting audits, inspections, corrective action plans, and operational excellence initiatives.
- Collaborated with community organizations and external agencies to strengthen outreach, improve care coordination, expand patient engagement, and increase access to behavioral health and substance use treatment services in a fast-paced, mission-driven healthcare environment.
Skills
- Administrative leadership
- Employee training
- Clinical management
- Operations management
- Employee recruitment
- Special event planning
- Healthcare administration
- Patient care coordination
- Program management
- Corporate compliance
- Medical billing
- Supply coordination
Timeline
Clinic Manager
Community Medical Services
01.2026 - Current
MENTAL HEALTH SUPERVISOR
U.S Air Force
11.2015 - 03.2025