Tania Estrella Zarate Mayren
Joliet,Illinois
Summary
- Highly motivated CSR/Shipping and Receiving Clerk with 10+ years of experience seeking a position in Shipping & Receiving in a warehouse/production setting with room for advancement with a respected organization utilizing my skills and experience from various positions in the warehousing field.
- Establishes positive relationships with carriers, representatives and clients by continually improving customer service through excellent communication and coordination skills.
- Possess excellent communication skills and is bi-lingual.
- In-depth knowledge of various warehouse management systems including, AS400, SAP, QuickBooks, Real Time Invoice System, Synapse, Zethcon, Manhattan Warehouse Management System, ShipLinx, and Cargowise.
- Knowledge of all Microsoft applications.
- Competent in route planning and shipment method determination.
- Over 10 years of experience as a clerk in shipping and receiving.
- Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements which brings positive results in cutting costs and raising profit.
Overview
14
14
years of professional experience
1
1
Certification
Work History
USDA Exports Coordinator/CSR
Supply Chain Solutions
11.2021 - Current
- Unload deliveries, verify shipments, receive orders into the ERP, put materials away and key movements
- Prepare cargo and shipments documentation to ship abroad while filling out paperwork and all other required documents to successfully ship and clear international orders
- Process export shipments
- (Small parcels)
- Make bookings with ocean carriers
- Communicate daily with carriers, suppliers, and various departments within the company
- Maintain/update customer profiles for all clients
- Maintain excellent relationships with multiple freight forwarders
- Monitoring and Planning Shipments, costs and timelines
- Addressing and resolving shipment, customs, invoice, and inventory issues
- Providing Import and Export Documentation
- Printing the USDA health Certificate for every single shipment
- Working on the FSIS website to apply for shipments to Canada
- Scheduling inbounds and outbounds
- Assigning/updating USDA Health Cert number to the orders into the WMS (zethcon/synapse)
- Filling custom declaration for our customers AES
- Adding new items into our WMS
- Updating/releasing orders for the production team
- Billing
- Meetings with customers via Team or Zoom
- Supervisor Assistant
- (Manage warehouse when the supervisor is absent.)
- WMS Super User duties
CSR/Outbound/Shipping/Small Parcel
Midwest Warehouse
06.2017 - 10.2021
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files
- Processed correspondence, including post office pick-ups, sorting and distribution to appropriate parties
- Created reports, correspondence and spreadsheets with Microsoft Office & Synapse programs
- Data Entry
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies
- Performed basic mathematical calculations to check weights and dimensions of shipments
- Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets
- Handled day-to-day shipping and receiving, overseeing more than 80 packages per day
- Upload and file agent receipts and BOL’s
- Ensure the truck load is correct and close the order
- Complete handling of the small parcel department
- Creating the orders, processing the orders, picking the orders & packaging
- Reach truck & Cherry picker operator
- Started as a small parcel picker & processor then transitioned to a CSR
- I displayed the ability to handle multiple accounts daily
Shipping/Receiving/Inventory
M & E Components
10.2014 - 05.2017
- Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules
- Inspected merchandise and sent damaged pieces for repair before shipment
- Performed basic mathematical calculations to check weights and dimensions of shipments
- Received incoming shipments, compared contents against associated records and transmitted to the proper department
- Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation
- Handled day-to-day shipping and receiving, overseeing more than 50 packages per day
- Upload and file agent receipts and BOL’s
- Check in the drivers
- Ensure all drivers have signed in
- Communicate orders to drivers
- Ensure all drivers have signed BOLs and upload/file them
- Ensure the truck load is correct and close the order
Shipping/Receiving Clerk/Inventory
Newstream Enterprises
06.2010 - 05.2014
- Data Entry
- Created Inbound and Outbound BOL’s
- Printed description labels for new products that came in
- Corresponded with carrier representatives to decide and provide instructions for shipment and delivery of orders
- Assigned drivers to dock doors
- Made sure drivers signed in and out
- Worked with inventory managers and unloaders to plan deliveries
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files
- Processed correspondence, including post office pick-ups, sorting and distribution to appropriate parties
- Ensured all cycle counts were up to date
- Created reports, correspondence and spreadsheets with Microsoft Office programs
- Data Entry
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies
Education
Graduate Certificate - Phlebotomy
Phlebotomy Training Specialists
Palos Heights, IL09.2024
Certificate - EKG
Chicago School Of Phlebotomy
Naperville, IL06.2022
GED -
Joliet Central High School
Joliet, IL01.2010
Skills
- Highly adept at operating heavy equipment and machinery to store and transport raw materials and supplies throughout manufacturing facilities
- In-depth knowledge of various warehouse management systems, including, AS400, SAP, QuickBooks, Real Time Invoice System, Synapse, Zethcon, Manhattan Warehouse Management System, ShipLinx, and Cargowise
- Knowledge of all Microsoft applications
- Experience in the use of various devices to receive, put away, pick and ship items
- Trained in the use of Performing EKGs, and EKG rhythm interpretation
- Fluent in both English and Spanish with both the written and verbally
Work Planning and Prioritization
Relationship Building
Customer Service
Data Entry
MS Office
Scheduling and calendar management
Certification
- Certified Phlebotomy Technician
- Certified EKG Technician
Languages
Spanish
Native or Bilingual
Timeline
USDA Exports Coordinator/CSR
Supply Chain Solutions
11.2021 - Current
CSR/Outbound/Shipping/Small Parcel
Midwest Warehouse
06.2017 - 10.2021
Shipping/Receiving/Inventory
M & E Components
10.2014 - 05.2017
Shipping/Receiving Clerk/Inventory
Newstream Enterprises
06.2010 - 05.2014
Graduate Certificate - Phlebotomy
Phlebotomy Training Specialists
Certificate - EKG
Chicago School Of Phlebotomy
GED -
Joliet Central High School
- Certified Phlebotomy Technician
- Certified EKG Technician
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