Tania Zuniga
Ingleside,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Unit Clerk
Doctors Hospital at Renaissance Health System
McAllen, TX
03.2024 - 08.2024
- Expedited admissions, transfers, and discharges by coordinating with other departments and facilities as necessary.
- Enhanced patient care by efficiently managing medical records and coordinating with healthcare professionals.
- Streamlined communication between nurses, doctors, and patients for better treatment outcomes.
- Maintained confidentiality at all times while handling sensitive medical documents, adhering strictly to HIPAA guidelines.
- Assisted in reducing errors through careful verification of physician orders for tests, medications, and treatments.
- Optimized unit workflow by effectively scheduling appointments and organizing staff meetings.
- Served as an essential liaison between patients, families, and healthcare providers to address concerns promptly and professionally.
- Increased efficiency within the unit by continually updating policies and procedures according to regulatory standards.
- Boosted family satisfaction rates through compassionate communication during difficult times or end-of-life situations.
- Managed supply inventory to ensure adequate resources for the smooth operation of the nursing unit.
- Promoted a culture of excellence through consistent adherence to quality control measures in all aspects of work performance.
- Played a crucial role in infection prevention strategies implementation within the nursing unit following established protocols.
- Improved data accuracy with diligent maintenance of patient charts and reports.
- Prepared and processed patient referrals and transfer requests.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Performed various administrative tasks by filing, copying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Certified Nursing Assistant
CHRISTUS Spohn Hospital Corpus Christi - Shoreline
Corpus Christi, TX
07.2022 - 03.2023
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Facilitated personal hygiene management, feeding and ambulation.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented pressure ulcers development through frequent turning, repositioning of patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Temporary Nurse Aide
Legend Oaks Healthcare And Rehabilitation Center
Houston, TX
07.2021 - 01.2022
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Facilitated personal hygiene management, feeding and ambulation.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Used company software and databases to maintain records of services performed and patient conditions.
- Improved patient mobility by assisting with range-of-motion exercises, ambulation, and transfers.
- Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with patient transfer and ambulation.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
Stroller / Cashier
Buy Buy Baby
Houston, TX
10.2020 - 02.2021
- Worked with floor team and managers to meet wide range of customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Performed cash, card and check transactions to complete customer purchases.
- Answered questions about store policies and addressed customer concerns.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Certified Nursing Assistant
Southern Careers Institute
Pharr, TX05.2022
High School Diploma -
Psja Southwest Early College High School
Pharr, TX05.2014
Skills
- Complex Problem-Solving
- Patient Assessments
- Reliable team player
- Certified in CPR/AED
- Adaptable
- HIPAA Compliance
- Safety Precautions
- Electronic Charting
- Calm Under Stress
- Certified Nursing Assistant (CNA)
- Maintaining privacy
- Mobility Assistance
- End of life care
- Complaint Handling
- Language Fluency in Spanish and english
- Call Control
- Empathy Display
- Patience Maintenance
- Customer Service
- Problem-solving skills
- Call Center Customer Service
- Resolving issues
- Verbal and written communication
- Inbound phone calls
- Cash Handling
- Answering questions
- Customer Support
- Communicating with clients
- Gathering information
- Data Entry
- Technical Troubleshooting
- Appointment Scheduling
- Documentation And Reporting
- Quality Assurance
- Calm disposition
- Performance monitoring
- Logging call information
- FLUENT IN Spanish and English
- Performance Improvement
- Call Center Operations
- Data Gathering
- Database Research
- System Documentation
- Delivery Tracking
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Calm and Professional Under Pressure
- Reliability
- Excellent Communication
- Computer Skills
- Customer service excellence
- Organizational Skills
- Team Collaboration
- Calm Under Pressure
- Self Motivation
- Goal Setting
Certification
- CNA - Certified Nurse Assistant
- CPR
- AED
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Unit Clerk
Doctors Hospital at Renaissance Health System
03.2024 - 08.2024
Certified Nursing Assistant
CHRISTUS Spohn Hospital Corpus Christi - Shoreline
07.2022 - 03.2023
Temporary Nurse Aide
Legend Oaks Healthcare And Rehabilitation Center
07.2021 - 01.2022
Stroller / Cashier
Buy Buy Baby
10.2020 - 02.2021
Certified Nursing Assistant
Southern Careers Institute
High School Diploma -
Psja Southwest Early College High School