TANIEA REESE-CANDLER
Jacksonville,FL
Summary
The Senior Analyst, Account Management – Florida, provides comprehensive support to Senior Account Executives responsible for the Middle Market Book of Business. In this capacity, the Senior Analyst serves as the main point of contact for plan sponsors and brokers, managing service-related issues and offering backup support during colleague absences or when Account Executives are attending off-site client meetings.
Overview
8
8
years of professional experience
Work History
Senior Analyst, Account Management
Middle Market, Aetna Insurance Company
Jacksonville
02.2020 - Current
- Salesforce Management: Maintain and update Salesforce records on behalf of the Florida Account Executives, ensuring information is current and accurate.
- Meeting Coordination: Coordinate preparations for meetings by assembling necessary materials, including binders, folders, and PowerPoint presentations.
- Reporting: Generate monthly reports in AHIA, Adhoc, CMRs, MSU, and Pharmacy for plan sponsors, delivering timely and relevant information to plan sponsors and brokers.
- Plan Administration: Process renewals in CPQ and LGIT, plan modifications, group contact updates, and additions to plans, ensuring all changes are implemented efficiently and accurately.
- Issue Resolution: Investigate claim and service issues raised by plan sponsors and brokers, working diligently to resolve concerns and maintain client satisfaction.
- New Client Onboarding: Assist new clients by collaborating closely with internal teams to ensure a seamless onboarding experience. Track and address pending tasks to guarantee prompt completion and uphold strong client satisfaction.
- Process Improvement: Actively collaborate with cross-functional teams to identify opportunities for process improvements and implement best practices that enhance operational efficiency.
- Professional Development: Take initiative in personal and professional growth by participating in training programs and sharing insights with colleagues, thereby supporting a culture of continuous learning and excellence.
Answer Team Consultant
Small Group New Business Unit, Aetna Insurance Company
Jacksonville
09.2017 - 02.2020
- Resolved technical issues via phone and email for the Springboard Marketplace Helpdesk
- Assisted with training new hires and mentored team members
- Handled broker support calls/emails on underwriting and new business inquiries
- Increased brokers knowledge to drive self-service model
- Provided customer service to brokers, plan sponsors, and members.
Education
Associate of Science - Business Administration
Albany State University
Albany, Georgia, GA05.2011
Skills
Systems & Tools
- Microsoft Office (Word, PowerPoint, Outlook, Access, Publisher)
- Salesforce, Adobe
- Aetna platforms: AQC, LGIT, CPQ, Gebar/MEA, Ariba, MMACT, Concur
Timeline
Senior Analyst, Account Management
Middle Market, Aetna Insurance Company
02.2020 - Current
Answer Team Consultant
Small Group New Business Unit, Aetna Insurance Company
09.2017 - 02.2020
Associate of Science - Business Administration
Albany State University