Taniesha Wallace-Hardy

Accountable for supervising 24/7 gas dispatch operations, leading a team of 26 dispatchers and 8 direct reports supporting critical infrastructure. Responsible for coordinating responses to planned and emergent events across multiple internal organizations and external contractors, ensuring safe, timely, and compliant operations while maintaining strong operational discipline and communication.

Key Contributions & Impact

• Managed team performance through SMART goals aligned to department and individual development.
• Strengthened Exelon Tier 1 odor response performance by integrating proven dispatch practices with newer methods to reduce operational risk.
• Enhanced analysis and executive-level reporting on Tier 1 odor response performance, contributing to KPI results that achieved a 99.99% response rate and exceeded the 2025 target.
• Directed the development of cross-functional coordination between Dispatch, Customer Care, field operations, and contractors by aligning workflows and standardizing communication.
• Implemented an effective reporting structure for the Sr. Dispatcher role under one supervisor, strengthening teamwork, accountability, leadership presence, and consistent communication across shifts.
• Co-led One Exelon initiatives that strengthened cross-department alignment by shifting regulatory and customer-commitment work from contractors to internal resources during off-peak periods, reducing O&M spend and idle labor costs.

Managed the strategic planning, execution, and performance of the Leak Survey program, including KPI development, regulatory compliance, contractor governance, and oversight of a $2.75M program budget. Led a mixed workforce of 13 internal direct reports and 25+ contractors across multiple vendors, delivering the program through a hybrid model while ensuring regulatory alignment, cost control, and operational accountability.

Key Contributions & Impact

• Led Leak Survey representation in methane detection innovation pilots, evaluating cost, value, and strategic fit with executive leadership and external stakeholders.
• Designed and implemented a strategic workforce plan that established a new Leak Survey job family, improving talent retention, creating an entry-level pathway into gas operations, and providing growth and stability for experienced employees within the department.
• Instituted formal variance recovery plans and performance escalation to proactively address perceived compliance risk.
• Improved tool capabilities by evaluating lower-cost vendor alternatives, validating effectiveness, and aligning leadership on operational and financial benefits.
• Defined and governed scopes of work with internal teams and contractors, eliminating execution delays and audit findings tied to scope ambiguity.
• Led contractor selection and performance management, assessing capability, compliance, cost, and MWBE participation, resulting in a three-year award to a qualified women-owned business and sustained vendor performance.
• Implemented a structured QA/QC process, improving production-to-billing accuracy and supporting workforce sustainability.
• Directed PSC compliance annual audits for Leak Survey and Corrosion Control, contributing to a sustained multi-year record of discrepancy-free data record reviews.

Served as a key operational and compliance partner supporting Regulatory Compliance leadership and Operations, coordinating Leak Survey and Corrosion Control activities for 30+ technicians to ensure safe, compliant, and effective execution. Provided daily field coordination for contractors and internal technicians, regulatory support, and system oversight, strengthening documentation, data integrity, and operational visibility.

Key Contributions & Impact

• Managed the Corrosion Control ITN lifecycle, overseeing contractor coordination, cost review, and quality control.
• Improved PSC reporting and record retention by redefining documentation and presentation standards, strengthening audit readiness.
• Maintained the system of record and partnered with compliance system vendors to better align tools with operational needs.
• Built technical expertise in corrosion control through NACE-governed coursework.