Tanija Carter
Owings Mills,MD
Summary
Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Customer Service Agent
Southwest Airlines
Baltimore, MD
03.2022 - 05.2022
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Addressed customer account discrepancies and concerns.
- Recommended alternative solutions to customers and suggested other options if preferred flights were unavailable.
- Resolved over 35 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
SALES ASSOCIATE
Exclusive Motorcars
Randallstown, MD
08.2021 - 12.2022
- Engaged with customers to build rapport and loyalty.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
SALES ASSOCIATE
Victoria’s Secret
Nottingham, MD
12.2019 - 12.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
SALES ASSOCIATE
Walmart
Towson, MD
06.2019 - 10.2019
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Recommended accessories and complementary purchases to boost revenue.
Court Monitor
Sky Zone
03.2017 - 08.2018
- Kept close watch of children and adults while they jumped on the trampolines and maintained game rules and managed conflicts.
- Promoted Sky Zone program activities within facility and community to keep customer experience new and fresh.
- Inspected and prepared play areas, checking condition of trampolines and verifying debris-free surfaces.
Education
High School Diploma -
Pikesville High School
Baltimore, MD 08.2014 - 06.2018
Bachelor of Science - Human Resource Management
Morgan State University
Baltimore, MD 08.2018 - Current
Skills
Quick learnerundefined
Timeline
Customer Service Agent
Southwest Airlines
03.2022 - 05.2022
SALES ASSOCIATE
Exclusive Motorcars
08.2021 - 12.2022
SALES ASSOCIATE
Victoria’s Secret
12.2019 - 12.2020
SALES ASSOCIATE
Walmart
06.2019 - 10.2019
Bachelor of Science - Human Resource Management
Morgan State University
08.2018 - Current
Court Monitor
Sky Zone
03.2017 - 08.2018
High School Diploma -
Pikesville High School
08.2014 - 06.2018
Similar Profiles
Jenna PriceJenna Price
Flight Attendant at SkyWest Airlines/Southwest AirlinesFlight Attendant at SkyWest Airlines/Southwest Airlines
Margaret SaveMargaret Save
Freight Agent at Southwest AirlinesFreight Agent at Southwest Airlines
Antwan BranchAntwan Branch
Flight Attendant at Southwest AirlinesFlight Attendant at Southwest Airlines
Pedro HernandezPedro Hernandez
Administration Supervisors at SouthWest AirlinesAdministration Supervisors at SouthWest Airlines
Dennard AbrahamDennard Abraham
Security Officer at Clifton T. Perkins Hospital CenterSecurity Officer at Clifton T. Perkins Hospital Center