Tanija Carter
Owings Mills,MD
Summary
Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Customer Service Agent
Southwest Airlines
Baltimore, MD
03.2022 - 05.2022
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Addressed customer account discrepancies and concerns.
- Recommended alternative solutions to customers and suggested other options if preferred flights were unavailable.
- Resolved over 35 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
SALES ASSOCIATE
Exclusive Motorcars
Randallstown, MD
08.2021 - 12.2022
- Engaged with customers to build rapport and loyalty.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
SALES ASSOCIATE
Victoria’s Secret
Nottingham, MD
12.2019 - 12.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
SALES ASSOCIATE
Walmart
Towson, MD
06.2019 - 10.2019
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Recommended accessories and complementary purchases to boost revenue.
Court Monitor
Sky Zone
03.2017 - 08.2018
- Kept close watch of children and adults while they jumped on the trampolines and maintained game rules and managed conflicts.
- Promoted Sky Zone program activities within facility and community to keep customer experience new and fresh.
- Inspected and prepared play areas, checking condition of trampolines and verifying debris-free surfaces.
Education
High School Diploma -
Pikesville High School
Baltimore, MD 08.2014 - 06.2018
Bachelor of Science - Human Resource Management
Morgan State University
Baltimore, MD 08.2018 - Current
Skills
Quick learnerProficient in Microsoft OfficeStrong communication skills
Professional demeanor
Excellent people skills
Problem-solving skills
Product and service sales
Exceptional customer service
Timeline
Customer Service Agent
Southwest Airlines
03.2022 - 05.2022
SALES ASSOCIATE
Exclusive Motorcars
08.2021 - 12.2022
SALES ASSOCIATE
Victoria’s Secret
12.2019 - 12.2020
SALES ASSOCIATE
Walmart
06.2019 - 10.2019
Bachelor of Science - Human Resource Management
Morgan State University
08.2018 - Current
Court Monitor
Sky Zone
03.2017 - 08.2018
High School Diploma -
Pikesville High School
08.2014 - 06.2018