Megan McBride

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Managed high-volume of inbound and outbound customer calls.
• Helped clients navigate online systems within established frameworks to obtain services.
• Suggested suitable options for unavailable products and services to retain customers.
• Answered incoming calls, providing frontline customer support or assistance with product and service transactions.

• Answered 100 plus, inbound calls within a fast-paced environment.
• Receive, track, and obtain bills, verification and authorization.
• Demonstrated the ability to resolve debts in a quick and efficient manner.
• Data entry of referral authorization request for debt settlement and payment.
• Tracking and maintaining accurate reports of client’s authorizations requests for updates of negotiated accounts.
• Maintaining monthly reports to insure the best possible cost-effective strategies for the company and clients.
• Weekly meetings to communicate debt negotiation strategies effectively with management team.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints
• Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills
• Researched issues on Salesforce and made quick decisions to achieve efficient and effective resolutions for high stress situations for client going through legal troubles with their creditors, hardships, or financial loss
• Proactively identified and solved complex problems impacting clients accounts and how it would effect negotiations with their creditors
• Provided outstanding service to new and long-standing customers by Listening closely to concerns and developing solutions

• Regularly exceeds revenue goals through hard work and efficient time management
• Continuously getting certified in new processes to further my knowledge and make myself more of an asset in my department
• Was chosen with eight other associates on the floor to be sent to Maryland to be trained on Northrup Grumman aircraft wiring for a month so we could then train others on what we learned
• Effectively manage a queue in a fast paced work environment
• Work with engineers to ensure the most efficient processes are being used while meeting regulatory guidelines
• Examined final products to check conformance with quality standards
• Trained existing employees on building of Northrop Grumman wiring Harnesses to help get familiar with the new work that was being sent to our facility
• was certified in soldering and wire routing for each engineer drawing that was assigned to me.

• Collected customer feedback and made process changes to exceed customer satisfaction goals
• Developed effective relationships with multiple departments to coordinate client relation strategies and company goals
• Built customer loyalty by placing follow-up calls for customers who reported product issues
• Nominated multiple times for the Chairman's Award by achieving a high level of customer satisfaction and positive feedback

January 2010 - May 2011

Microsoft Word, Excel, Power Point