Judia Hill
Allentown,PA
Summary
I am a well seasoned Customer Service Agent with over 20 Years Experience in personal and client Customer Service in all aspects of Customer Service and I strive at keeping relationships great with the Customers as well as Employees. I am a firm believer in in Company policies, rules and regulations and getting positive results in all that I do. I am a goal setter and a Team Player, therefore, I work hard to meet and exceed the goals I set for myself whether they be daily or long term goals. I in turn get satisfaction knowing I helped someone and possibly made their day a little easier and treated my coworkers with the upmost Respect
Overview
14
14
years of professional experience
Work History
Customer Service Agent
Coworx Staffing Services
04.2010 - 12.2023
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Created and maintained detailed database to develop promotional sales.
- Sought ways to improve processes and services provided.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Addressed customer account discrepancies and concerns.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Contacted customers to return routine and general calls promptly.
Education
GED -
08.1981
Skills
- Training and Development
- File/Records Maintenance
- Results-Oriented
- Operations Management
- Met with Management one-on-one numerous times thought a year to discuss selling obstacles, delivering effective suggestions and reliable sales techniques for quick resolution
- Excel in Working with multiple computer systems, having several job tasks at the same time, Deadlines
- Order Processing
- Conflict and Dispute Resolution
- Time Management Skills
- Microsoft Office and Microsoft EXcel
- Excellent Communication
- Positive Learning Process
- Client-Focused
- Use to Management Change
- Great Typing and Computer Skill
Goals
I set personal goals for myself that help me exceed and excel my required work production every day. I am always working at learning new things that will help me excel in what I do. I always offer my assistance to aide my Team in any way.
Timeline
Customer Service Agent - Coworx Staffing Services
04.2010 - 12.2023
Liberty High Scheool - GED,
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