NICHOLE M. BAKER
Morristown,NJ
Summary
Experienced in effective communication, facilitation, listening, and influence. Possess a diverse skill set including expertise in workforce management, process improvement, employee relations, learning & development, and human resources. Proven track record of success in driving organizational growth and fostering positive employee experiences. Strong interpersonal skills, ability to identify and address challenges, and consistently deliver results aligned with business objectives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Corporate Services Specialist
CoWorx Staffing Services
10.2021 - Current
- Responsible for process improvement and implementation of business intelligence for Corporate Services Team
- Management of procedures post-implementation
- Produce Training material for internal corporate team as well as Front Offices and Branches
- Trained workforce in segments to roll out new company-wide procedures that I developed
- Advise management on consultative basis regarding potential procedural changes and dynamic of team responsibilities (who should do what)
- Identify areas in need of improvements, create trial/dummy procedure for review prior to go-live
- Identify Stakeholders impacted by our department's procedures and outlined improvements based on their involvement
- Oversee and lead small task forces for projects & delegate tasks to others
- Administrator and SME of Bonus & Incentive and PayCard Procedures company-wide.
Corporate Operations & Finance
Meyer and Associates
10.2016 - 10.2018
- Fourth member of Corporate Department, directly reporting to COO/Owner of company
- Developed & implemented Applicant Tracking System to streamline new internal Hiring Procedures
- Devised training programs for new and existing employees
- Liaised with staff and management in analysis and resolution of issues, grievances, and conflicts
- Researched, initiated, and developed never-before used PTO Tracking and Time & Attendance system that was implemented company-wide
- Created SOP's for over 10 processes developed from scratch
- Improved Inventory process by designing new databases to keep track of all company inventories
- Supported Sales & Marketing team with content development, proofing, e-mail automation, design, PDF editing and form creation
- Planned and executed Employee Relations events (digital examples available)
- Evaluated, resolved and/or directed all employee claims, including those of a performance-based nature and harassment incidents
- Conducted new employee orientation to foster positive attitude toward organizational objectives
- Event planning and execution (from budget to cleanup)
- Supported Operations, Finance & Sales & Marketing Departments heavily
On-Site Program Manager
Volt Workforce Solutions
07.2014 - 09.2016
- On-site manager for company's biggest client of over 20 years
- Recruited and interviewed 5-25 applicants per week to meet Contingent Workforce needs of client
- Implemented and enforced an innovative employee incentive program, which resulted in an increase of employee morale and motivation
- Serve as a link between management (client) and employees (contractors) by handling questions, creatively managing conflicts/concerns and helping to resolve work-related and personal problems that affect productivity and quality of work
- Advise managers on organizational policy matters and recommend, introduce and implement needed changes
- Designed and initiated Positive Discipline Program and enforced Performance Improvement Plans for all Contingent Workforce staff
- Designed slideshows and other forms of interactive media to present project progress to the executive team
- Draft action plans and lead meetings with both client and in-house directors and executives to review program status and propose changes
- Improved accuracy of payroll entries by developing and implementing a payroll reconciliation tool
- Managed payroll and time systems
- Built attendance tracking module through Microsoft Access
- Introduced, planned and executed annual employee relations events as part of client's Leadership Committee
On-Site Program Coordinator
Volt Workforce Solutions
11.2013 - 06.2014
- Assisted Program Manager with daily operations
- Recruitment and retention of Contingent Workforce
- Conducted telephone and onsite exit interviews for all employees
- Answered employee questions during the entrance and exit interview processes
- Worked closely with client management to facilitate yearly talent reviews and outline strengths and weaknesses for Program Manager to address
- Managed over 120 personnel files according to policy and federal and state law and regulations
- Managed communication regarding employee orientation and open enrollment for benefits
- Resolved and/or escalated personnel issues regarding human resources matters needing clarification, submissions and corrections
- Explained human resources policies and procedures to all employees
- Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties
- Responded to employee inquiries regarding payroll and timekeeping
- Onboarding of new employees in the time reporting and payroll systems
- Assisted employees with managing Employee Self Service accounts for payroll, personnel and tax records
National Accounts Payroll Coordinator
Volt Workforce Solutions
04.2013 - 11.2013
Operations and Recruiting Manager
Kadan Productions
09.2011 - 10.2012
Education
Essentials of Human Resources From SHRM - HR
William Paterson University
Wayne, NJ04.2019
High School Diploma -
Morristown High School
Morristown, NJ12.2006
Skills
- Process Improvement
- Career Coaching
- Company Ambassador
- Operational Excellence
- Business Intelligence
- Change Management
- Learning & Development
- Talent & Workforce Management
- HRIS & SaaS
- People Management
- Results Driven
- Project Management
- Conflict Resolution
- Instructional Design
- Advanced in SharePoint Editing & Automation
- Fluent in Microsoft Office Suite
- Learning Management System
- Training Programs
- Employee Relations
- Ability to Lead regardless of title
- Leader on Corporate and Company Event Committees
- FLSA & Labor Compliance
Certification
Essentials of Human Resources, SHRM, 2019
Accomplishments
- Nominated ERG Leader
- Developed, Implemented, Trained & Maintained company-wide Procedures
- Built Time & Attendance program from scratch and Trained workforce on new procedures for use company-wide.
Passions
- I have a passion for people and how I can add enjoyment and benefits to their work/life balance.
- I believe in working smart and exuding positivity in the workplace.
Timeline
Senior Corporate Services Specialist
CoWorx Staffing Services
10.2021 - Current
Corporate Operations & Finance
Meyer and Associates
10.2016 - 10.2018
On-Site Program Manager
Volt Workforce Solutions
07.2014 - 09.2016
On-Site Program Coordinator
Volt Workforce Solutions
11.2013 - 06.2014
National Accounts Payroll Coordinator
Volt Workforce Solutions
04.2013 - 11.2013
Operations and Recruiting Manager
Kadan Productions
09.2011 - 10.2012
High School Diploma -
Morristown High School
Essentials of Human Resources, SHRM, 2019
Essentials of Human Resources From SHRM - HR
William Paterson University
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