Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abrisha Wright

Yazoo City,US

Summary

Triaging and prioritizing care, performing physical assessments, assisting with care planning, and educating patients are all skills that she possesses. In difficult and stressful situations, remains calm and effective. Effective project manager and problem-solver with programming skills and a hardworking mentality. Reliable Customer Service Representative with extensive experience in high-pressure sales and account management situations. Expert in both individual and team roles, as well as training and mentoring new employees on company goals. Team player who is empathetic and supportive. Connecting with business customers to meet account needs, drive growth, and increase retention is a strength. Managing paperwork, collecting payments, and resolving issues are all skills I have. Capable of recognizing and resolving issues while promoting new products and meeting sales targets. Trustworthy companion. Patient-focused care. Sales expertise. Client-focused. Computer literate. Professional telephone demeanor. Technical support. Conflict and dispute resolution. Credit and collections. Quality control. Fraud detection. Communications. Customer service. Strong verbal communication. Expense control.

Overview

5
5
years of professional experience

Work History

Work from Home Customer Service Agent

US BANK
REMOTE, MS
11.2022 - Current
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
  • Provided excellent customer service to everyone, including clients and company employees
  • Reviewed reports and individual transactions that appeared suspicious to uncover possible fraudulent activity
  • Followed all customer call guidelines, such as service levels, handling time, and productivity
  • Quickly investigated and resolved customer complaints and inquiries.

Work from Home Customer Service Agent

ACT TODAY
02.2021 - 03.2022
  • Was in charge of replacing damaged or missing products in a timely and efficient manner
  • Effectively communicated account changes, new products or services, and potential upgrades to customers
  • Educated customers on billing, payment processing, and customer service policies and procedures
  • Consistently provided excellent customer service, resulting in a customer satisfaction rating of 88%
  • Evaluated technical problems using the company's troubleshooting resolution tree while leveraging personal expertise to find appropriate solutions.

Work from Home Customer Service Agent

Conduent
San Antonio, TX
05.2020 - 01.2021
  • Aided customers by carefully listening, identifying problems, and making recommendations based on my extensive product knowledge
  • Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues
  • Followed all customer call guidelines, such as service levels, handling time, and productivity
  • Handled customer requests for products, services, and company information.

Nurse Aide

Yazoo City Rehabilitation and Healthcare Center
Yazoo City, MS
06.2019 - 01.2020
  • Used wheelchairs and other equipment to assist patients with ambulation in the room, hallways, and bathroom
  • Sanitized bathrooms and bedroom equipment and inserted catheters as directed by the nursing staff
  • Assisted patients with daily activities such as dressing, grooming, bathing, and toileting
  • Completed all cleaning tasks around the house, including dusting, dishwashing, laundry, and vacuuming
  • Gathered information about the client's medical history, including medications, symptoms, and allergies.

Education

High School -

Yazoo City High School
Yazoo City, MS

Nursing -

Some college (No degree)
Moorhead, MS

Skills

  • I am a natural communicator who can adapt my conversation style to suit the cardmember and situation
  • Very proficient with computers and able to navigate multiple applications including Microsoft Office
  • I am mathematical and have an eye for accuracy
  • Remaining calm and effective in difficult and stressful situations
  • Problem-solving with programming skills
  • Reliable Customer Service Representative
  • Experience in high-pressure sales and account management
  • Empathetic and supportive team player
  • Connecting with business customers to meet account needs, drive growth, and increase retention
  • Flexible to work shifts including nights and weekends
  • Collecting payments
  • Resolving issues
  • Recognizing and resolving issues while promoting new products and meeting sales targets
  • Trustworthy companion
  • Sales expertise
  • Client-focused
  • Professional telephone demeanor
  • Customer service

Timeline

Work from Home Customer Service Agent

US BANK
11.2022 - Current

Work from Home Customer Service Agent

ACT TODAY
02.2021 - 03.2022

Work from Home Customer Service Agent

Conduent
05.2020 - 01.2021

Nurse Aide

Yazoo City Rehabilitation and Healthcare Center
06.2019 - 01.2020

High School -

Yazoo City High School

Nursing -

Some college (No degree)
Abrisha Wright